수영장 시설을 갖춘 튀르키예 메르신주 호텔

My experience at Noax Hotel in Mersin was very poor due to a serious incident that does not meet the standards of a five-star hotel. On April 24, I left the hotel at 6:00 PM for dinner and returned at 9:30 PM. Upon entering my room, I was shocked to find one person inside the room and another person in the bathroom. When I asked why they were there, they informed me that they were new guests who had just been assigned the room, despite clearly noticing that there were bags and clothes inside, indicating that the room was already occupied. According to their account, they had contacted the front desk to report that the room was not vacant. Nevertheless, the reception sent a bellboy to the room, who proceeded to collect all my personal belongings, including my clothes and luggage, and moved them to the hotel lobby without my knowledge or consent. I immediately went to the reception desk to inquire about why my belongings had been removed and why other guests had been assigned my room. The staff apologized and claimed it was a “mistake.” The duty manager also came and offered a verbal apology. However, what happened goes far beyond a simple administrative error. It constitutes a serious breach of privacy and a significant failure in professional conduct, especially considering that my belongings were handled in a careless and disrespectful manner, and that sensitive personal items, including my personal computer and documents, were in the room. This incident negatively affected my mood and caused discomfort throughout my entire stay. Despite my request for a formal written apology explaining the incident, none was provided, with the justification that it was merely a mistake and that my belongings had not been stolen. Based on the above, my evaluation of this stay is very poor. What occurred represents a serious professional failure that does not align with the standards expected from a hotel of this category.

A hotel where you can escape the chaos of the city and enjoy high-quality relaxation just for yourself.

The room floor was not very clean 😕 — when walking barefoot my feet became dirty from the dust. Also, there was a small design flaw in the bathroom floor and the décor felt a bit uncomfortable. On the bright side 🌞, the hotel itself is beautiful, the staff were super friendly 😊, and the view was absolutely stunning 🌊🌴.

I needed to stay for 2 more days and I did not hesitate to extend my stay in this hotel. Once again I want to express my gratitude to the hotel staff for their helpfull. They sent me a personal item forgotten in the room by mail the next day. Dear friends, I wish you good luck and prosperity!

The hotel was in a good location. The room was big and comfortable. But at mealtimes we were always rushed. Staff would take away your plate etc whilst other people were still eating. Not good manners. We were told once you have 30 minutes to finish your drink! My friend had a steak so asked for a steak knife. No steak knives in restaurant so had to cut it with ordinary knife. My friend had his own restaurant in UK and was not impressed.

Очень неплохой отель. Рядом есть большой пляж, продуктовый магазин и инфраструктура. Сам номер достойный, удобная кровать и подушка, есть чайник, балкон. Из минусов: номер был плохо убран на полу песок и пыль на мебели. Плечиков в шкафу две штуки. Завтрак скудный: вареные яица, картофель фри, сосиски, огурцы, помидоры, джемы, хлопья и чай

這裏的環境優雅安靜，內部各項設施設備非常完善，能很好地滿足日常居住與辦公需求。整體格調在線，服務也很規範，無論是出差還是度假，都是一個非常省心的選擇。健身房不能用，客房共三層，衹有樓梯。

Очень красивый отель, приветливый персонал, уборка каждый день Кухня замечательная, в период проживания у меня был день рождения красиво украсили номер были цветы ,фрукты , торт очень приятно и неожиданно Спасибо персоналу за тёплое приветствие

Хороший и симпатичный небольшой отель. Очень понравился, тем более за такую стоимость. В 250 м побережья моря. Панорамные окна в номере: открывается чудесный вид на море, город и горы. Персонал очень дружелюбный и откликается на любые просьбы. Единственное что хотел уточнить: что в описание указано что завтрак по системе «шведский стол», но это нет: завтрак порционный и не очень большой и в нём нет кофе и сливочного масла.