Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
리셉션 직원은 매우 도움이되었습니다.
오전 11시에 체크인해야했지만 이른 비행 때문에 배낭을 멈추고 싶었습니다. 그녀는 즉시 방이 무료이고 내 방으로 갈 수 있다고 말했습니다. 여행 중에도 그는 매우 도움이되었습니다! 그녀는 모든 것을 돌 보았습니다.
크고 깨끗한 방, 좋은 아침 식사.
We had an amazing stay. The food was incredible, especially the breakfast. And the service was better than anywhere else. They helped us with everything we needed and treated us like family :)