수영장 시설을 갖춘 요르단 와디무사 호텔

환경: 아래층은 아카바에서 가장 번화한 상업 거리로 먹고 마시기에 매우 편리합니다. 시설: 조금 낡았지만 주차가 무료이고 자율주행이 매우 편리합니다. 하지만 우리가 머물렀던 이틀 동안 매일 생수 4병이 제공되어 요르단 호텔치고는 매우 훌륭합니다. 서비스: 프론트 데스크 직원과 경비원 모두 매우 따뜻하고 정중합니다! 1층 (길가) 노천 카페에서 커피를 마시고 있는데, 환영 경호원과 이야기를 나누는 관광객들을 만나면, 그 관광객들이 다가와서 정중하게 방해를 해서 불필요한 괴롭힘과 잡담을 피하도록 도와주었습니다. 지나치게 떠들썩한 남자 관광객들이 떠나기 전에 떠났다는 것! 이 서비스 감각은 정말 훌륭합니다!

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

오후 10시경 호텔에 도착했을 때 시체가 없었습니다. 리셉션이 열려 있는지 또는 체크인을 위해 누군가에게 전화해야하는지 묻기 위해 약국 옆집으로 가야한다는 점을 제외하고는 모든 것이 좋았고 괜찮 았습니다. 약국 직원은 15분 후에 누군가가 들어왔을 때 누군가를 찾기 위해 호텔 사무실에 들어가야 했습니다.

Останавливались на одну ночь. Хороший пляжный отель. Туристов мало, наверное из-за близости Израиля. Свой алкоголь проносить нельзя, у них есть в отеле. Для сравнения - бутылка игристого вина в магазине стоит 12-15 динар, в отеле - 60! Пейте под забором отеля). Договориться можно пронести, но только если у них что-то возьмете. А так -всё хорошо). Завтрак хороший, большой выбор. На ужин ходили за территорию отеля.

كل شيء على مايرام ولكن واجهة مشكلة بعدم توفير المتطلبات مثلا تواصلت الصباح مع موظف الاستقبال وطلبت تنظيف الغرفة وتبديل الحذاء (تم التنظيف لكن لم يتم توفير الحذاء) في المساء طلبت توفير الحذاء واجاب الموظف ((حالا)) ولم يتم توفير طلبي

매우 편리하고 전용 해변이 있으며 Ayla에 대한 액세스가 포함되어 있습니다. 체크인부터 체크 아웃까지 서비스는 훌륭했습니다.

This hotel under major renovation, the room is outdated, not clean for sure, I checked in and I was super tired after 12 hours of flight all the sudden falling asleep right away when I wake up to use the bathroom I find out it’s full of urine and the shower full of see sand, I called the room service at 3 morning and I asked them to clean it especially I wasn’t able to use the bathroom, I had to clean it my self, since they ignored me, the breakfast was great has a lot  of different selection, over all I give it 4out of 10 I can’t believe it has the intercontinental franchise.

We had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise! The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!

Excellent hôtel. Service incroyable. Personnel au top du top. J'y ai fais de la plongée ça c'est super bien passé avec Abdul et le restaurant est également très bon. Merci aussi à Ahmed pour son aide !

Роскошный отель! Свежий ремонт и обстановка! Запах отеля - восторг! Потрясающее качество постельного белья и есть выбор подушек. Классный пляж с белым песком, но вода освежающая. Потрясающие завтраки и ужины в ресторане. Тирамиссу лучше , чем на родине десерта:) была ситуация когда понадобился градусник, а на помощь подошел медик отеля, провел короткий осмотр. Благодарим за заботу!