이번에 리버풀에 왔을 때 이 호텔에서 3일간 묵었습니다.
위생적인 측면에서 보면 베갯잇, 시트, 목욕 수건 모두 더러운 얼룩과 노란 반점이 있었습니다. 5성급 호텔과는 정말 어울리지 않았습니다(물론 요청하면 즉시 교체해 줬지만).
둘째, 웨이터가 방을 청소한 후 수건을 방에 두고 가는 일이 일어났습니다. 우리는 사과도 하지 않고 수건을 돌려주고 가져갔습니다.
해외에 갈 때는 시트와 베갯잇을 직접 가져가는 것이 좋습니다. 5성급 호텔의 품질을 보면 많은 품목의 청소 또는 허용 기준이 표준에 미치지 못함을 알 수 있습니다.
하지만 u1s1 호텔 로비의 식사 환경은 매우 아름답고 로비의 서비스와 태도는 매우 좋습니다. 잘
위치가 훌륭하고 버스 정류장과 코치 정류장을 이용하는 경우 이상적인 위치에 있습니다. Cavern Club, Lime street 역 등에서 15분 이내. 키 카드로 작동되는 엘리베이터는 일정 수준의 보안을 제공합니다. 작지만 편안한 객실. 아침 식사가 제공되지만 다른 노보텔 호텔과 달리 표준으로 포함되어 있지 않습니다. 직원들은 체크아웃 후 짐을 맡겨주셔서 기뻐했습니다. 정말 중심적이고 깨끗하기 때문에 확실히 aga를 사용할 것입니다.
Negative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
우리는 런던에서 차를 몰고 오후 10시 이후에 호텔에 도착했습니다. 그것은 7 살짜리 딸과 나였습니다. 체크인 할 때 우리는 어떤 종류의 유도도받지 않고 방 열쇠를 받았습니다. 우리 방은 넓었지만 카펫 얼룩이 몇 개 있었고 퀴퀴한 냄새가 났습니다. 우리는 조용한 방을 요청했지만 주요 도로의 회의실 옆에 배치되었습니다. 우리는 또한 저녁에 술을 마시고 담배를 피우는 사람들과 함께 우리 방 뒤쪽에 안뜰이있었습니다. 우리는 체크인시 제공되지 않은 수영장에 대한 패스를 요청해야했습니다. 아침 식사는 괜찮 았지만 Holiday Inn만큼 좋지 않았고 Tony 직원 외에는 비참했습니다. 체크아웃할 때 나는 매니저에게 시끄러운 방에 대해 이야기했고 그는 무료 숙박을 제공했습니다. 나는 호텔 1998-2001에서 일했고 그 이후로 업그레이드되었으며 상당히 좋습니다. 그러나 시끄러운 방이 주요 문제입니다.
Beautiful location, lovely hotel. Staff were helpul and friendly. Nothing was too much of a trouble. Quiet and relaxing atmosphere. The spa is amazing and the treatments were reasonably priced. Food was very good. Would reccommend and would stay there again!
Location & car park 🚗: This hotel is in a central location and can be accessed from the road that leads in and out of St Helens. There is a car park with lots of spaces. It is free for guests but make sure you register your registration using the touchscreen in the reception area.
Room 🛏: The room was a decent size and had tea and coffee making facilities. The bed is comfortable although the pillows were a bit soft for me.
The air conditioning worked really well which is always a positive ❄️.
The room had everything you'd expect: TV, fridge, safe, iron etc.
The room was totally silent and I couldn't hear any noise from outside.
Restaurant 🍽: I only accessed the restaurant for breakfast which was a buffet with hot and cold choices. Not the most extensive menu options but the hot food was cooked very well, was warm and fresh and if you like a cooked breakfast is worth paying for.
The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor.
I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.
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리뷰 105개
7.9/10
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USD123
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JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
리리뷰어When we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC.
I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did.
Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there.
I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this
RRaymond_ReddingtonLocation & car park 🚗: This hotel is in a central location and can be accessed from the road that leads in and out of St Helens. There is a car park with lots of spaces. It is free for guests but make sure you register your registration using the touchscreen in the reception area.
Room 🛏: The room was a decent size and had tea and coffee making facilities. The bed is comfortable although the pillows were a bit soft for me.
The air conditioning worked really well which is always a positive ❄️.
The room had everything you'd expect: TV, fridge, safe, iron etc.
The room was totally silent and I couldn't hear any noise from outside.
Restaurant 🍽: I only accessed the restaurant for breakfast which was a buffet with hot and cold choices. Not the most extensive menu options but the hot food was cooked very well, was warm and fresh and if you like a cooked breakfast is worth paying for.
리리뷰어위치가 훌륭하고 버스 정류장과 코치 정류장을 이용하는 경우 이상적인 위치에 있습니다. Cavern Club, Lime street 역 등에서 15분 이내. 키 카드로 작동되는 엘리베이터는 일정 수준의 보안을 제공합니다. 작지만 편안한 객실. 아침 식사가 제공되지만 다른 노보텔 호텔과 달리 표준으로 포함되어 있지 않습니다. 직원들은 체크아웃 후 짐을 맡겨주셔서 기뻐했습니다. 정말 중심적이고 깨끗하기 때문에 확실히 aga를 사용할 것입니다.
MMachoManRS369우리는 런던에서 차를 몰고 오후 10시 이후에 호텔에 도착했습니다. 그것은 7 살짜리 딸과 나였습니다. 체크인 할 때 우리는 어떤 종류의 유도도받지 않고 방 열쇠를 받았습니다. 우리 방은 넓었지만 카펫 얼룩이 몇 개 있었고 퀴퀴한 냄새가 났습니다. 우리는 조용한 방을 요청했지만 주요 도로의 회의실 옆에 배치되었습니다. 우리는 또한 저녁에 술을 마시고 담배를 피우는 사람들과 함께 우리 방 뒤쪽에 안뜰이있었습니다. 우리는 체크인시 제공되지 않은 수영장에 대한 패스를 요청해야했습니다. 아침 식사는 괜찮 았지만 Holiday Inn만큼 좋지 않았고 Tony 직원 외에는 비참했습니다. 체크아웃할 때 나는 매니저에게 시끄러운 방에 대해 이야기했고 그는 무료 숙박을 제공했습니다. 나는 호텔 1998-2001에서 일했고 그 이후로 업그레이드되었으며 상당히 좋습니다. 그러나 시끄러운 방이 주요 문제입니다.
LLEAzzz이번에 리버풀에 왔을 때 이 호텔에서 3일간 묵었습니다.
위생적인 측면에서 보면 베갯잇, 시트, 목욕 수건 모두 더러운 얼룩과 노란 반점이 있었습니다. 5성급 호텔과는 정말 어울리지 않았습니다(물론 요청하면 즉시 교체해 줬지만).
둘째, 웨이터가 방을 청소한 후 수건을 방에 두고 가는 일이 일어났습니다. 우리는 사과도 하지 않고 수건을 돌려주고 가져갔습니다.
해외에 갈 때는 시트와 베갯잇을 직접 가져가는 것이 좋습니다. 5성급 호텔의 품질을 보면 많은 품목의 청소 또는 허용 기준이 표준에 미치지 못함을 알 수 있습니다.
하지만 u1s1 호텔 로비의 식사 환경은 매우 아름답고 로비의 서비스와 태도는 매우 좋습니다. 잘
JJam007The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor.
I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.
리리뷰어Beautiful location, lovely hotel. Staff were helpul and friendly. Nothing was too much of a trouble. Quiet and relaxing atmosphere. The spa is amazing and the treatments were reasonably priced. Food was very good. Would reccommend and would stay there again!