We were prepared when booking this hotel from existing reviews by others. What happened turns out disappointing. The room on 2000 series on second floor seems an old unit, no shower floor towel, bath tub a bit old but functional, no fridge and so on. We were prepared for all that considering the price and location. At bed time, we found two bugs on bed linen but dusted them off. It's tropical atmosphere, what one expect! The next morning after breakfast, however, I found a few more on my bed. I pulled out a one of my credit card and killed a few. When pulled up my bed cover further, more showed up ...... See the bug in the video clip. I called front desk who sent a room services personnel to look at it. The personnel seems surprised to see the bugs as well. The front desk lady was nice and quick to act and changed my room to the room on 6000 series and okay with us. I requested to talk to their manager. Once back in late afternoon that day, I approached frondesk rep who went to backroom to fetch for the manager. The manager showed up in a while and apologized lightly, and started to push back by saying it's tropical weather here,bugs are normal, and many more. I told him that the room is infested too bad and need a thoughrou cleaning to eradicate the infestation. The manage then went on to explaining the same. I feel disappointed. For this hotel, I do not recommend this hotel until they do a good job. Or if you do like us, not exactly though, do make sure to ask the right question to avoid such a room. Good luck next time.
Muy cercano al aeropuerto. Cuenta con transporte gratuito desde y hacia el aeropuerto. El conductor que nos recogió, 10/10 muy amable y proporcionó tips para viajeros.
Habitaciones limpias. Buen desayuno incluido. Buena relación precio/calidad.
Lo único que podría mejorar es el extractor de aire del baño o una ventana que se pueda abrir, por el olor a humedad después de ocupar la ducha.
The perfect airport hotel - clean comfortable rooms, friendly staff and brilliant breakfast(seriously, the best I had on my trip). Be wary of that there can be a huge wait if you’re planning on taking the shuttle service to the hotel…San Jose traffic means it’s often very delayed!
Hotel agradável, café da manhã um pouco caótico, creio que pela quantidade de gente (eventos corporativos) a reposição deixava a desejar. Fora isso tudo correu bem.
Es un buen hotel si estás de paso por San José. Está lejos de la ciudad así que no lo recomendaría si la quieres visitar. La limpieza no era muy buena ya que nos encontramos pelos en las sábanas que no eran nuestros, aunque en general la habitación no se veía sucia. Creo que deben tener más cuidado con esas cosas. Las instalaciones del hotel están bien y el desayuno, aunque no es muy variado, está bien también.
우리가 하룻밤 동안 만 거기에 있었지만 직원들은 훌륭했습니다! 우리가 자정 직후에 체크인했을 때 책상 뒤에 있던 신사는 우리 가방을 방으로 옮겼습니다. 아침에 레스토랑의 직원들은 매우 친절했고 우리를 위해 모든 것을 설명했고 우리를 체크 아웃 한 여성은 매우 달콤했습니다. 모두 멋진 숙박
밤 늦게 도착했을 때 불편했다는 리뷰를 보고 걱정했는데, 도착해서 관리인들이 있어서 다행히 불편함은 없었습니다. 매우 친절해서 좋았습니까. 안에 시설도 정말 깔끔하고 편리했습니다.
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QQianlin ZhuangWe were prepared when booking this hotel from existing reviews by others. What happened turns out disappointing. The room on 2000 series on second floor seems an old unit, no shower floor towel, bath tub a bit old but functional, no fridge and so on. We were prepared for all that considering the price and location. At bed time, we found two bugs on bed linen but dusted them off. It's tropical atmosphere, what one expect! The next morning after breakfast, however, I found a few more on my bed. I pulled out a one of my credit card and killed a few. When pulled up my bed cover further, more showed up ...... See the bug in the video clip. I called front desk who sent a room services personnel to look at it. The personnel seems surprised to see the bugs as well. The front desk lady was nice and quick to act and changed my room to the room on 6000 series and okay with us. I requested to talk to their manager. Once back in late afternoon that day, I approached frondesk rep who went to backroom to fetch for the manager. The manager showed up in a while and apologized lightly, and started to push back by saying it's tropical weather here,bugs are normal, and many more. I told him that the room is infested too bad and need a thoughrou cleaning to eradicate the infestation. The manage then went on to explaining the same. I feel disappointed. For this hotel, I do not recommend this hotel until they do a good job. Or if you do like us, not exactly though, do make sure to ask the right question to avoid such a room. Good luck next time.
리리뷰어Hotel agradável, café da manhã um pouco caótico, creio que pela quantidade de gente (eventos corporativos) a reposição deixava a desejar. Fora isso tudo correu bem.
PPere A McpEs un buen hotel si estás de paso por San José. Está lejos de la ciudad así que no lo recomendaría si la quieres visitar. La limpieza no era muy buena ya que nos encontramos pelos en las sábanas que no eran nuestros, aunque en general la habitación no se veía sucia. Creo que deben tener más cuidado con esas cosas. Las instalaciones del hotel están bien y el desayuno, aunque no es muy variado, está bien también.
리리뷰어우리가 하룻밤 동안 만 거기에 있었지만 직원들은 훌륭했습니다! 우리가 자정 직후에 체크인했을 때 책상 뒤에 있던 신사는 우리 가방을 방으로 옮겼습니다. 아침에 레스토랑의 직원들은 매우 친절했고 우리를 위해 모든 것을 설명했고 우리를 체크 아웃 한 여성은 매우 달콤했습니다. 모두 멋진 숙박
리리뷰어The perfect airport hotel - clean comfortable rooms, friendly staff and brilliant breakfast(seriously, the best I had on my trip). Be wary of that there can be a huge wait if you’re planning on taking the shuttle service to the hotel…San Jose traffic means it’s often very delayed!
HHerreraMuy cercano al aeropuerto. Cuenta con transporte gratuito desde y hacia el aeropuerto. El conductor que nos recogió, 10/10 muy amable y proporcionó tips para viajeros.
Habitaciones limpias. Buen desayuno incluido. Buena relación precio/calidad.
Lo único que podría mejorar es el extractor de aire del baño o una ventana que se pueda abrir, por el olor a humedad después de ocupar la ducha.