리리뷰어호텔 직원은 정중하고 도움이 되며 유익합니다. 3층 객실은 엘리베이터가 1층에서 3층으로 바로 올라가지 않고 계단이 좀 있었습니다. 이동성 문제가 있어서 약간의 문제였습니다. 올라가는 길이 있었지만 꽤 길었다. 아침식사는 추가요금이 발생했고, 많이 먹지 않아서 아침식사를 하지 않았습니다. 침대는 좋고 크고 편안합니다. 방이 따뜻합니다. 기술적인 지식은 아니지만 라디에이터가 실제로 작동하지 않았습니다. 며칠만 머물렀기 때문에 불평하지 않았고, 방도 따뜻했습니다. 객실은 깨끗하고 깔끔하게 장식되어 있으며, 가구는 낡고 낡았습니다. 욕실에는 몇 가지 업데이트가 필요했습니다. 샤워가 훌륭하고 뜨거운 물이 많고 압력이 많습니다. 창문에서 보이는 풍경은 호텔 뒤쪽이었고, 호텔 뒤쪽이었습니다. 저는 호텔에 묵어본 경험이 많지 않았습니다. 제겐 괜찮았고, 바 공간이 넓고 편안한 소파와 의자가 많았습니다.
JJAYD OfficialI was originally allocated a signature family room on the second, room 213 but when I entered the room the beds were unmade and there were lots of dirty towels in the bathtub, this was at 16:30 and all the chambermaids had gone home ! I immediately informed the hotel staff and was allocated a smaller double room on the third floor, room 308, which had a great sea view, but was very hot and the water pressure in the bathtub and the shower was next to nothing, as it driped out slowly ! Not to mention the loud banging doors ! I had to keep the fan on all the time otherwise I could of fainted !
Be careful when booking with this hotel, but still good value for money !
MMuhammad Mujtaba MirHad a lovely stay at Hilton Bournemouth. The hotel, spa and room were really nice. The only downside was the service at breakfast. It took 75 mins for them to prepare an omelette and even that was the wrong order.
88285SueHDouble sea view room with balcony. Spacious bedroom with nice seating area. Clean and in good decorative order. Comfy bed, quality linen. Wonderful, original metal-framed window and French door opening out onto huge balcony. Unfortunately, the sea view tuned out to be when looking left from the end of the balcony and not from the actual bedroom. Kettle needed descaling. Bathroom well appointed, nice towels and quality Elemis toiletries, but would benefit from a really thorough deep clean and a lick of paint.
Absolutely fabulous public rooms, not ‘dated’, as some reviews suggest, but furniture and fixtures appropriately in keeping with the style and period of the building. Wonderful!
Beautiful outdoor pool area and indoor spa. Lots of outdoor seating areas. Extensive woodland to the rear of the hotel. Just a few minutes walk to Knoll Beach, through the hotel’s extensive grounds (which includes tennis courts and a golf course) just over the road. Absolutely no information provided about any of these brilliant amenities, or indeed anything at all, in our bedroom. Also, no information about Wi-Fi, no information about breakfast times, no information about how to even contact Reception on the telephone provided in the room …
The food at the evening meal was exceptional but was let down by the very slow service as staff focused on setting tables for the following day’s breakfast - which turned out to be so disappointing that it was hard to believe that both meals had originated from the same kitchen.
리리뷰어This was our second visit to this hotel, we have unfortunately had the same experience twice. The hotel itself is lovely with great facilities. Rooms are lovely, Beds are huge and extremely comfy. Fluffy, luxury towels. The Pool area and pool are lovely, feel like you are abroad on a hot day. Although it is a fight for a Sun lounger. However it’s completely let down by the staff. The bar staffs attitude was appalling, it was an inconvenience for them to get our drinks each time. We had a Roast dinner at Old Harry Rocks - staff were much better in there and v accommodating, although I do believe this this a separate company to the hotel and it shows. Beef was tough in parts but still nice. Pork was lovely. On booking, breakfast is charged at £22 at but in the hotel it’s £15 so don’t fall into that trap. The staff had no idea what they were doing. They first couldn’t get our drinks order right, then they messed up our simple breakfast order. Some of us nearly finishing our breakfast before others even got their meal. The breakfast itself was very small, we were also only given half a mushroom?? For £22/£15 I would at least expect to have a whole Mushroom…
They then didn’t know how to use the card machine..
Before we left we used the Spa, small but nice. Sauna was closed & pool was freezing. Hot Tub also wasn’t very warm.
Overall it was not a great experience, we will not be returning. To pay £260 minimum for a room for extremely poor service is criminal.
리리뷰어Upon checking in was told breakfast is till 10 am
Next day in the morning was coming to have breakfast with kids at 9:40 apparently too late. Went back to the reception they said oh sorry it’s open till 10 am on weekends. Left with 2 kids without breakfast and no complimentary was offered considering misleading information from the receptionist on check in. We travelled on hottest day by train with delayed service 4 hours to get here. Also, felt intimidated by pool staff teice on 2 different days asking me who I am and are we were guests ?:( seriously? Did they think I just walked in randomly from the street? Shocking! Me and my two kids felt unwelcome and placed in embarrassment in front of others because I had to verify that I am guest and I had paid to be here:( that’s not 4 stars customer service! I travel around the world but here felt either ****** or discrimination not sure what it was felt odd. Had to book another hotel because didn’t like the whole experience and attitude from the staff! Also their spa and indoor pool is actually in the other hotel next by. Which was odd we never made as didn’t want to move around from one building to another for spa. Receptionist were abrupt and couldn’t be bothered to spare simple smile. Not happy at all.
Bathrooms shower it terrible no power couldn’t even wash my hair off the soap. Basically not recommend due to these issues I had experienced.
리리뷰어Had a pleasant stay at this hotel. The rooms were clean and comfortable, and the staff were very approachable, friendly, and helpful throughout our stay. The location was also a plus, being close to the beach and convenient for getting around.
We enjoyed the amenities provided, which added to the overall experience. While the hotel isn’t perfect and there are a few areas that could be improved, it definitely offers good value for money. Overall, we had a nice stay and felt that it was worth what we paid for.
SShaibalNeeds some improvement in cleanliness. The hot water jug wasn't clean. I haven't complained as I have not used it. All restaurants, bars and bus stands are within 10-20 mins walking distance. The location is quiet, but enjoyable. Recommend for staying with family.
리리뷰어Overall it's a great location and the facilities are really good, particularly the indoor pool and the gym,. The room was in serious need of a refurb (there were holes in the walls) and cramped (family room for 4) but we slept well in the beds. Not having a shaver plug in the bathroom also didn't help. We pre-paid for breakfast and found it a bit lacking. Although there was quite a bit of variety (coffee, tea, cereals, toast, bread and pastries, english breakfast items like beans, scrambled eggs, black pudding, sausage, etc.) the quality could be quite a bit better with a bit more attention/care. For example, the scrambled eggs were quite dry and tasted almost like plastic, while the black pudding was really dry. I think this could be resolved either by having rotation of the food so it's not sitting in the heaters too long, e.g. breakfast starts at 6h30 and we always went around 8h30, meaning the food there was sitting for nearly 2 hours.
Ssimoooon01Big room and accessible bathroom there is a very retro lovely charm here which is like of timeless but not in a bad way . The Internet was very good as were the facilities in the room . The only thing I would say was the bar soft drink was relatively expensive but it was just that you tasteless like it had been watered down too much