Good hotel with lack of attention to details. 😬
Breakfast food is average, almost no fresh fruits (apple and overripe banana), and not many veggie options, but the staff is lovely (more hospitable than people at the reception), each day the chef was busy but kept smiling to all guests around, nice way to start the day, thanks!:)
Spa area is lovely, great tor the gloomy days!:)
Room was ok, no windows to be opened thus no fresh air.. water temperature was rather low, couldn’t really enjoy the shower.
We just wanted a reliable, welcoming, safe and CLEAN base for one night at a fantastic price and we got exactly that here at Laguna. It was no- frills, eg no fridge in room ,or edgy decor and no bonus toiletries ...but that is exactly what we didn't need! It was a basic but spotlessly clean room with all the essentials you need for a good night's stay; 2 freshly made beds, an unsuite with hot shower, towels and flannels for 2, a tv with remote, WiFi, tea making facilities and a lockable door with 24 hr security. The welcoming host was friendly and efficient and we were very confident we had chosen the perfect place for our budget. We were within walking distance of the beach and town, with a handy late night shop just a few minutes walk away. This time we didn't experience the rest of the facilities available, such as the swimming pool, games room or bar/ entertainment..but it was good to know they were an option. Thanks for making our trip an enjoyable one Laguna; we planning returning in the future.
The room wasn’t what I expected for the price. The bed was extremely uncomfortable and the water pressure in the bathroom for the shower was awful. We had a better shower in the indoor pool at the other hotel. Some of the staff we very friendly but others came across rude. Other than that the location was perfect
서비스는 비정상적입니다. 가방 보관을 위해 4파운드를 지불해야 한다는 사실에 놀랐습니다. 가방 보관 비용을 지불해야 했던 것은 내 생애 처음이었습니다. 아침에는 바가 열리지 않았고 이 호텔에서 식사를 해본 경험이 없습니다. 방은 깨끗했고 리셉션은 괜찮았으며 복도는 특별히 잘 관리되지 않았습니다. 방에는 필요한 모든 것이 있습니다. 창밖의 풍경은 쾌적하지 않았지만 하룻밤은 괜찮았고 조용했습니다. 작은 수영장이 있고 모든 것이 깨끗합니다. 도시의 번잡함에서 벗어나 바다 주변과 바다 근처에 소나무가 많아서 위치가 정말 마음에 들었습니다. 이상적이지는 않지만 꽤 수용 가능합니다. 직원들이 모든 문제를 해결하는 데 도움을 주었습니다.
We had a 3 day stay at the Harbour Hotel in Christchurch.
We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda.
Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want.
We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch.
From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable.
All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !
L'acceuil pendant le check-in est à revoir..
Je n'ai pas pris de petit déjeuner, seulement le dîner. Une discussion stérile commence et l'acceuil a en effet constaté qu'il n'y avait pas de petit déjeuner mais que le dîner...
Personne explique le fonctionnement de l'hôtel, où se trouve le restaurant pour le dîner, juste demander l'heure pour manger.
Je ne me suis pas senti à ma place.
2 bagages en arrivant, je galère pour entrer, personne pour aider...
Mon anglais n'était pas top mais je faisais l'effort de communiquer.
Par contre les serveurs du restaurant du soir sont gentils, agréables et attentionnés. Bravo
Le check-out a été bien mieux et ils étaient compréhensifs. Rien à dire. Sourire était là
L'hôtel est très propre , rien à dire.
Lovely hotel with great facilities. Very friendly polite staff. Room was clean beds comfortable. Tea and coffee in room.
Breakfast was good lots of options.
Spa facilities good with a nice pool.
리리뷰어Good hotel with lack of attention to details. 😬
Breakfast food is average, almost no fresh fruits (apple and overripe banana), and not many veggie options, but the staff is lovely (more hospitable than people at the reception), each day the chef was busy but kept smiling to all guests around, nice way to start the day, thanks!:)
Spa area is lovely, great tor the gloomy days!:)
Room was ok, no windows to be opened thus no fresh air.. water temperature was rather low, couldn’t really enjoy the shower.
리리뷰어Was all clean and very good ans would defo go there agian it did the job for 1 day and I was happy with the accommodation only thing that can be improved is there was no charger wholes I had to have a plug
익익명 사용자Lovely hotel with great facilities. Very friendly polite staff. Room was clean beds comfortable. Tea and coffee in room.
Breakfast was good lots of options.
Spa facilities good with a nice pool.
88285SueHDouble sea view room with balcony. Spacious bedroom with nice seating area. Clean and in good decorative order. Comfy bed, quality linen. Wonderful, original metal-framed window and French door opening out onto huge balcony. Unfortunately, the sea view tuned out to be when looking left from the end of the balcony and not from the actual bedroom. Kettle needed descaling. Bathroom well appointed, nice towels and quality Elemis toiletries, but would benefit from a really thorough deep clean and a lick of paint.
Absolutely fabulous public rooms, not ‘dated’, as some reviews suggest, but furniture and fixtures appropriately in keeping with the style and period of the building. Wonderful!
Beautiful outdoor pool area and indoor spa. Lots of outdoor seating areas. Extensive woodland to the rear of the hotel. Just a few minutes walk to Knoll Beach, through the hotel’s extensive grounds (which includes tennis courts and a golf course) just over the road. Absolutely no information provided about any of these brilliant amenities, or indeed anything at all, in our bedroom. Also, no information about Wi-Fi, no information about breakfast times, no information about how to even contact Reception on the telephone provided in the room …
The food at the evening meal was exceptional but was let down by the very slow service as staff focused on setting tables for the following day’s breakfast - which turned out to be so disappointing that it was hard to believe that both meals had originated from the same kitchen.
AAnastasiia Hlavatska평화로운 휴가를 즐기고 싶다면 머물기에 좋은 곳입니다. 방에는 필요한 모든 시설이 갖추어져 있었지만 화장실 수세식은 적절한 보수가 필요합니다. 현재 일부 수리 작업이 진행 중이므로 객실에서 내부 안뜰 전망이 보이면 아침에 시끄러울 수 있습니다. 침대는 정말 편안하지 않습니다. 반대편에는 실내 수영장과 사우나가 훌륭합니다. 또한, 오후 3시 이후에는 수영장에서 어린이를 위한 수영 강습이 진행되므로 수영장에서 편안하게 휴식을 취할 수는 없다는 점을 고려하세요.
리리뷰어We had a 3 day stay at the Harbour Hotel in Christchurch.
We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda.
Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want.
We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch.
From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable.
All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !
리리뷰어서비스는 비정상적입니다. 가방 보관을 위해 4파운드를 지불해야 한다는 사실에 놀랐습니다. 가방 보관 비용을 지불해야 했던 것은 내 생애 처음이었습니다. 아침에는 바가 열리지 않았고 이 호텔에서 식사를 해본 경험이 없습니다. 방은 깨끗했고 리셉션은 괜찮았으며 복도는 특별히 잘 관리되지 않았습니다. 방에는 필요한 모든 것이 있습니다. 창밖의 풍경은 쾌적하지 않았지만 하룻밤은 괜찮았고 조용했습니다. 작은 수영장이 있고 모든 것이 깨끗합니다. 도시의 번잡함에서 벗어나 바다 주변과 바다 근처에 소나무가 많아서 위치가 정말 마음에 들었습니다. 이상적이지는 않지만 꽤 수용 가능합니다. 직원들이 모든 문제를 해결하는 데 도움을 주었습니다.
NNazmul우리는 기념일을 위해 특별히 이 호텔을 예약했고 그들은 좋은 터치인 꽃잎으로 침대를 장식했습니다. 호텔 자체는 매우 좋았지 만 객실은 약간 구식이었고 화장실은 더러웠습니다. 우리의 짧은 체류를 망친 꽤 많은 단점이있었습니다. 우리는 주로 자쿠지 수영장을 위해 스파 시설을 위해이 호텔을 특별히 예약했지만 우리가 거기에 도착하기 전에 이것은 고장 났고 우리는 이것에 대해 알리지 않았습니다. 그렇지 않으면 다른 곳에서 예약했을 것이고 전체 체류 기간 동안 고정되지 않았습니다. 수영장은 괜찮았지만 수영장 바닥에서 흙을 느꼈기 때문에 가장 깨끗하지 않았습니다.
우리 마지막 밤에 우리는 물이 떨어졌고 아내가 임신했기 때문에 야간 포터에 가서 매일 무료로 제공하는 물 한 병을 요청했지만 그는 나에게 물을 줄 수 없으며 바에서 하나를 팔 수 있다고 말했습니다. 우스꽝스러운 것을 발견했습니다. 방에 냉장고가 없어서 물을 사서 시원하게 유지할 수 없었습니다.
주차는 숙박에 포함되어야 한다고 생각하는 하루에 £ 10였습니다.
호텔 직원은 그 외에는 친절했지만 다음에는 다른 곳을 찾을 것입니다. 우리가 지불 한 가격에 대해 나는 호텔에서 훨씬 더 많은 것을 기대했습니다.
리리뷰어We just wanted a reliable, welcoming, safe and CLEAN base for one night at a fantastic price and we got exactly that here at Laguna. It was no- frills, eg no fridge in room ,or edgy decor and no bonus toiletries ...but that is exactly what we didn't need! It was a basic but spotlessly clean room with all the essentials you need for a good night's stay; 2 freshly made beds, an unsuite with hot shower, towels and flannels for 2, a tv with remote, WiFi, tea making facilities and a lockable door with 24 hr security. The welcoming host was friendly and efficient and we were very confident we had chosen the perfect place for our budget. We were within walking distance of the beach and town, with a handy late night shop just a few minutes walk away. This time we didn't experience the rest of the facilities available, such as the swimming pool, games room or bar/ entertainment..but it was good to know they were an option. Thanks for making our trip an enjoyable one Laguna; we planning returning in the future.