무료 와이파이 시설을 갖춘 사우디아라비아 메카주 호텔

The location is fantastic, just exactly what I needed especially in Ramadan. The masjid next door makes it so accessible and easy for travelers. What I really appreciate about this is The receptionist ( a lady which her name began with M - i think she’s Indonesian originally , I forgot her full name - sorry) She was very helpful and kind. The service guys are always nice. The staff at the entrance of the dinning were very friendly. The buffe was delicious and had variety. The only not very pleasant experience I had was with this 2 specific security guards at the front entrance on the 25th Feb around 8:00pm. They acted very rude and unhelpful ( I don’t know their names but they need to improve in their humanity and manners. Other than this, I has a very pleasant experience here mostly.

I stayed there in the same year it opened, 2023, and honestly, I was blown away by the hotel's luxury, location, the service of the staff, the overall tranquility, and the wonderful rooms. Even the food was excellent; I consider it the best I've had so far. Even if you don't stay there, I highly recommend trying Patras Restaurant. Since it was my first stay in the hotel in 2023 and I was so impressed, I went back and booked a room for my friend to try it, and I will definitely visit and stay there

The hotel was great, clean, and staff is extremely welcoming & helpful… the location of the hotel is a bit far from the masjid al-Haram, however, the hotel has their own buss waiting right outside the hotel lobby operating 24/7 to drop you to Sheb Amer bus station… also the bus waits for you in section A platform C-23

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

환상적인 호텔. 매우 깨끗합니다(그리고 향기로운 로비). 우리는 Haram 전망이 있는 트윈 디럭스 룸을 가지고 있었습니다. 넓고 편안하며 플러시. 아침 식사도 좋은 시간(6:00~10:30)으로 견고했습니다. 우리는 금요일에 체크 아웃했고 그들은 Jummah salah 이후에 체크 아웃 할 수있었습니다. 호텔은 실제로 하람과 매우 가깝습니다. 온라인 리뷰에서 나는 확신하지 못했지만 실제로는 King Fahd Gate 79까지 도보로 몇 분 거리입니다. 하람에 들어가기 위해 시계탑 호텔보다 문에서 문으로 빠른 것 같습니다. 하람에서 호텔로 돌아오려면 성원을 빠져나오는 위치에 따라 조금 더 길고 약간의 오르막길로 인해(매우 까다로운 것은 없으며 노인이 아닌 것은 괜찮을 것입니다) 바쁜 시간에는 산책로가 혼잡합니다. 또는 호텔 정문에서 거리 수준까지 2분 이내에 운행하는 셔틀이 있습니다. 거기에서 에스컬레이터/리프트를 타고 하람까지 이동합니다. 적극 추천합니다. 여기의 유일한 단점은 욕실에 로션이 없으며 샤워 수압/온도가 그렇게 높지 않았습니다(매우 사소한 문제!)

A very nice and clean hotel, located close to the Haram. The food is delicious, and the reception staff are extremely helpful and kind. The room is fantastic and cleaned daily. Highly recommended.

Swissôtel Makkah에서의 숙박은 모든 면에서 훌륭했습니다. 호텔은 Al-Masjid Al-Haram과 매우 가깝기 때문에 교통 번거로움 없이 기도와 움라에 매우 편리합니다. 가장 눈에 띄는 특징 중 하나는 호텔이 정문과 추가 측면 입구의 두 개의 입구를 제공하여 호텔 안으로 원활하고 빠르게 접근할 수 있다는 것입니다. 이것은 특히 피크 시간에 매우 실용적인 기능입니다. 음식은 고품질과 다양한 종류로 탁월했습니다. 가장 중요한 것은 레스토랑 직원이 믿을 수 없을 정도로 헌신적이고 세심했으며 항상 우리가 편안하고 잘 돌볼 수 있도록 더 많은 노력을 기울였습니다. 강조할 가치가 있는 또 다른 포인트는 호텔의 유연성과 전문성입니다. 친절하게 2시간의 늦은 체크아웃 연장을 허용했기 때문에 크게 감사하고 숙박의 전반적인 편안함을 더했습니다. 전반적으로 Swissôtel Makkah는 최고의 위치, 탁월한 서비스, 고품질 식사를 찾는 모든 사람에게 탁월한 선택으로 Holy Mosque 근처에서 진정으로 편안하고 기억에 남는 경험을 제공합니다.

Overall the hotel staff & receptionist services was very great. Unfortunately, we had bad experiences with the Majlis Restaurant & Cafe Staff services. They force us as the guest of the Raffles for any order with specific minimum order and payment, even though the time we visit is around 9.30 pm (local time), after the dinner. Please take the act as appropriate for any staff that not provide good service and humble to the Hotel Guest. Appreciated and thanks.

location is nice withing short walking distance to Al Haram. the view of kaabah is great. (minus the roof of Safwah Hotel that vlocks some of the MasjidilHaram compound view.

우리의 체류는 처음부터 끝까지 훌륭했습니다. 호텔은 매우 깨끗하고 조용하며 편안합니다. 직원들은 친절하고 세심하여 항상 환영받는 느낌을 받았습니다. 또한 레스토랑은 환상적이었고 전반적으로 경험은 우리의 기대를 뛰어 넘었습니다. 추천. ”