We had a great time at the property and thoroughly enjoyed the All inclusive package which had some of the best drinks and food included in it. There s always dome kind of entertainment in the evening on the beach side and we had a great time. Great service, excellent entertainment facilities and an amazing property.
All was ok, I have enjoyed my time their, thanks to Hossam at night he was extremely helpful
Only shisha was not to the expectation compre to the price. Also no activities at the beach.
That's all.
Customer service is at best. Very polite and professional front office, housekeeping and security staff. Always smiling and accommodating special requests.
Great view from the room and good facilities and amenities.
Well done CityMax Ras Al Khaimah !
The Sofitel Al Hamra Beach Resort is an excellent choice for a luxurious and relaxing holiday in Ras Al Khaimah. Its beautiful beachfront location, impressive pools, elegant rooms, and attentive staff create a memorable experience. While it's relatively new, and some minor ”teething” problems have been mentioned, the resort is clearly striving to deliver a top-tier experience. It's highly recommended for families and couples seeking a serene and sophisticated retreat.
The facility overall is good, and we truly appreciated having access to both Al Hamra Village Hotel and Residences, which gave us the opportunity to enjoy three swimming pools and the beach.
We also really enjoyed the nighttime activities at The Frisky Fox bar and restaurant, as they were very entertaining.
However, the service was quite poor due to the following:
1. My special request, which I added to my booking, was completely ignored. When I asked the reception, they said they had not been informed.
2. The waiting time at the reception for check-in and check-out was very long.
3. A simple request for a one-hour late checkout was not considered.
4. The food quality was very poor—well below three-star standards—and the staff were very slow in refilling buffet items. There were not enough plates for all guests, and we had to wait a long time to get clean ones.
5. The room was clean overall but extremely small, with the TV positioned awkwardly. We kept bumping our heads into it whenever we tried to reach the wardrobe. Additionally, the AC was very noisy, and the water pressure was very low most of the time.
6. The internet connection was very slow across all facilities.
The hotel is located on the beachfront. It is a massive hotel with lots of activities to do which includes 5 swimming pools, spa, beach football and volleyball, small waterpark and gym as well. We had a fantastic staycation. The buffet breakfast was amazing with great Indian vegetarian options as well. Overall I had fun and would really recommend it to anyone planning their trip to Marjan Island, Ras al Khaimah.
В этот отель приезжаю с 2017 года последний раз был в 22 году . За это время владельцем стал Хилтон, и всё изменилось не в лучшую сторону . Раньше это был Лакшри , роскошь , отсутствие посторонних, высочайший сервис, теперь это рваные лежаки , затёртые полотенца , плюс стройка с двух сторон , причём иногда в море зайти нельзя , грязное. В общем я конечно обескуражен. Персонал конечно хороший , стараются во всю , в остальном …. От былого Вальдорфа осталось только воспоминание, был там последний раз , а жаль ….
This is a fantastic hotel with big swimming pool and with kids small pool area. Our room is very comfortable with 2 big double rooms, ideally for family with kids. The receptionist (Natasha) was very helpful and went above and beyond to make our stay enjoyable. Everyone were so friendly and attentive. Staffs in the restaurant are very friendly too, though there are few selections in the buffet. The hotel is indeed a nice place to relax if you want to experience staycation outside Dubai. I will highly recommend this to everyone.
아주 좋음
리뷰 69개
8.8/10
객실요금 최저가
71,755원
1박당
예약 가능 여부 확인
라스알카이마 토후국 와이파이 호텔 더보기
라스알카이마 토후국 호텔 후기
더 보기
9.2/10
훌륭함
GGauravThe hotel is located on the beachfront. It is a massive hotel with lots of activities to do which includes 5 swimming pools, spa, beach football and volleyball, small waterpark and gym as well. We had a fantastic staycation. The buffet breakfast was amazing with great Indian vegetarian options as well. Overall I had fun and would really recommend it to anyone planning their trip to Marjan Island, Ras al Khaimah.
익익명 사용자The hotel is packed with tourist… the front desk initially give me a double bed even my booking says king bed with sofa. When we are already relaxing in our room after a long drive, someone from maintenance came and fix the design at the top of the headboard. They should be doing this before the guest checked in. Such an inconvenience! When I reported this to the front desk, they said they will check but never came back to me. The next day, I was asking for the help of the lifeguard to open the umbrella but he refused and told me to ask the help of other staff even though the umbrella is just behind him! We stayed to a lot of hotels and this is the first time I’m experiencing this poor service! The only good thing in this hotel is the breakfast and the houskeeping. They are well trained and nicer compared to other departments.
리리뷰어The facility overall is good, and we truly appreciated having access to both Al Hamra Village Hotel and Residences, which gave us the opportunity to enjoy three swimming pools and the beach.
We also really enjoyed the nighttime activities at The Frisky Fox bar and restaurant, as they were very entertaining.
However, the service was quite poor due to the following:
1. My special request, which I added to my booking, was completely ignored. When I asked the reception, they said they had not been informed.
2. The waiting time at the reception for check-in and check-out was very long.
3. A simple request for a one-hour late checkout was not considered.
4. The food quality was very poor—well below three-star standards—and the staff were very slow in refilling buffet items. There were not enough plates for all guests, and we had to wait a long time to get clean ones.
5. The room was clean overall but extremely small, with the TV positioned awkwardly. We kept bumping our heads into it whenever we tried to reach the wardrobe. Additionally, the AC was very noisy, and the water pressure was very low most of the time.
6. The internet connection was very slow across all facilities.
익익명 사용자리츠칼튼 라스알카이마 팀 여러분,
이 이메일이 잘 전달되기를 바랍니다. 저희 가족은 최근 중국 설날에 여러분의 아름다운 호텔에 머물렀고, 놀라운 경험에 대한 깊은 감사의 말씀을 전하고 싶었습니다. 도착한 순간부터 모든 것이 완벽했고, 여러분의 호텔은 모든 면에서 저희의 기대를 뛰어넘었습니다.
호텔 자체는 숨 막힐 듯 아름다운 주변 환경, 넓고 편안한 객실, 전용 수영장이 있는 멋진 곳입니다. 하지만 저희의 숙박을 정말 잊을 수 없게 만든 것은 여러분 팀 전체가 제공한 뛰어난 서비스였습니다. 저희가 만난 모든 직원들이 따뜻한 미소로 저희를 맞이해 주어, 마치 집에 있는 것 같은 기분을 느끼게 해 주었습니다.
저희는 특히 아이를 위한 사려 깊은 행동에 감동했습니다. 직원들은 저희가 아이와 함께 여행한다는 것을 알아차리고 즉시 소파 침대를 마련해 주어 저희 가족의 편안함을 보장해 주었습니다. 승마와 사막 활동은 잊을 수 없는 추억이었고, 이러한 경험을 마련해 주신 친절한 여성에게 특히 감사드립니다. 마법 같은 사막 일몰 투어에 저희를 데려가 주신 자바이드 씨에게 특별히 감사드립니다. 그 당시에 찍은 사진은 여행에서 가장 소중한 추억 중 일부입니다.
또한 우리의 숙박이 순조롭게 진행될 수 있도록 최선을 다해 주신 Ahmed Karim 씨에게 진심으로 감사드리고 싶습니다. 그는 호텔에 대한 훌륭한 소개를 해 주셨고, 택시를 준비해 주셨으며, 우리가 겪은 모든 문제를 세심하고 전문적으로 해결해 주셨습니다. 호텔에 대한 그의 열정이 분명했고, 그로 인해 우리는 The Ritz-Carlton Ras Al Khaimah에 정말 반하게 되었습니다.
호텔에서의 중국 설날 축하 행사는 우리 숙박의 또 다른 하이라이트였습니다. ”스카이 랜턴” 활동은 아름답게 조직되었고, 중국어로 ”新年快乐”(새해 복 많이 받으세요)를 말하는 법을 배운 직원들의 노고에 깊이 감동했습니다. 이 중요한 축제 기간 동안 우리는 특별하고 환영받는 기분을 느꼈습니다.
이번 숙박은 마법과도 같았고, 의심할 여지 없이 UAE 여행에서 가장 좋은 부분이었습니다. 이 추억을 영원히 간직할 것이며 앞으로 다시 귀사 호텔에 머물기를 고대합니다. 우리의 중국 설날 축하를 특별하게 만들어 주셔서 다시 한번 감사드립니다.
따뜻한 인사
Fxxx
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AAThe price was amazing. The positive is the big size of the family room and 3 bathrooms. Extra ordinary is the geat water pressure and good quality Internet. In some 5 stars hotels you will not get it. Food ordered in room was tasty.
Just vew points what they can do better: be more friendly in room order service. Windows from 3rd floor on should not be able to open as kids can fall out. The cleaning can be better without tip. With tip it's top. There should be also small towels for hands. There should be something to hang the towels except the door. Be careful that this hotel will not get bad name as julphar for example.