슐로스호텔 스테인버르크(Schlosshotel Steinburg)

值得一住的酒店

Beautiful hotel with an amazing view on Würzburg. Unfortunately the amenities and service are not what you would expect for such hotel. It starts with the hotel check-in, starting officially at 15. We were refused access to the room at 14:25, not because the room was not ready but because it was not 15:00 yet. I never experienced that anywhere else, especially not in a 4 stars hotel. Since we had to wait for half an hour, we sat at the café and ordered two cocktails. The terrasse is really beautiful. But for 10€ each our drinks were mainly ice with not much to drink. The waiters were nice but most of them seem lacking experience and everything took a really long time. Upon check-in we were also told that breakfast was until 10:30 latest and that we had to be done by 11 very latest as people were coming then for the Sunday brunch. Some stuff was already installed for the brunch in the middle of the breakfast and it made us feel we had to rush. The room itself was really nice except for the TV which had the size of a laptop screen and really bad quality. At least 15 years old. There was also mold in the shower. Overall a nice place but it needs some upgrading. Also for a 4 stars hotel there should be a better attention to the client. Currently definitely not worth the price.

We stayed over the Valentine's weekend and enjoyed the apprentice weekend. Great food, great a**osphere, great event as kitchen party organised by the apprentices. Super value for money. Service was awesome and hopefully a good experience for all trainees of the hotel. Admirable concept and worth supporting as the industry needs such great aspiring professionals. Well done team Steinburg, we'll be back.

This place is phenomenal. My two biggest "complaints" are that there is very little in walking distance (about 30 minute difficult walk to town), and NONE of the TV channels are in English. Not a single one. The only English channel they had was "unavailable." But, if you're only there for 1 night, it's not an issue. The room is SO comfortable and the place is so great. Don't even get me started on how gorgeous the view is.

Fantastic if you go for the premium rooms in the newer part of the hotel. Make sure to get a room with a spectacular view of the valley. Excellent breakfeast and fantastic views from the terrace. Highly recommended.

Castle is beautiful, good view with nice and warm staff.

We were very excited to go to this hotel as the first stop on the way to our holiday- destination. After a 5-hour trip we arrived finally at the hotel. The welcome was not at all how we imagined. We alao walked 5 times up and down the stairs to find only spaces preserved for staff, not one room to have a drink. When we asked the reception lady of we could order something to drink, we got the dry comment that there was a minibar in our room. The beautiful terrace was closed but we saw the staff enjoying their meal on it. Very disturbing. The servive in tje restaurant was better. But this hotel is definitly not worth the money.

My wife and I were very much looking forward to our stay at the Schlosshotel Steinburg, as it came highly recommended by our friends who had stayed there previously. But our stay started off poorly from the check-in. The person at the front desk was absolutely rude and unhelpful. From the moment we walked up to the desk, there was no greeting. Just a "yes?" I commented that the GPS had brought us through an interesting path and if that was correct. And she replied, "well you are here so it must be." And it just kept going. I told her that it was our first time there and ask if she could tell me a little about the property and she told me that there was a QR code in the room that has all the information. That was just the check-in. Throughout our stay, the hotel staff did not seem to want to be there or had any intentions of making our stay welcoming. Never an offer to help with bags or any assistance familiarizing us with the property. I inquired about their spa facilities and again was referred to the QR code in the room. Also, I thought it was odd that when I called the front desk for an iron, I was informed that they did not provide one but they would iron for me. I thought this was nice but upon check-out, there was an ironing charge. It was not an outrageous amount but either provide an iron, like most hotels, or inform the customer of the charge. It just further reinforced my opinion that I was troubling them. But the meal we had at the restaurant was very good and our server was very professional and his wine selections were perfect. Would I go back? Probably not.