The Inn of Waterloo 후기

這個酒店不錯，就是離滑大遠了一點，沒法走路過去。

酒店設施不是很齊全 湊合

酒店地理位置優越

酒店歷史悠久，服務很好

I booked this hotel through ******* and stayed at this hotel with my child on September 2nd. On the first day, I got bitten on the right side of my stomach, shoulder and back, and my child got bitten on his face. And we suffered from itchiness all night long. I requested a refund through ******* but was refused. If you want to book this hotel, don't be fooled by the low price. Breakfast is only frozen bread, croissants, coffee, and oranges (be sure to bring a knife). I will never use this hotel again, and I canceled my previous reservation. Be sure to think again!!

They tried to make me sleep in a baby crib and the workers are stupid as and have two collective brain cells and there hotub waters cold and sticky and the rooms look like they’re out of a horror film and the batrooms are terrible and grose

Extremely disappointing, I would give it a half star if possible. This place was the first stay on our family vacation and it set a horribly tone. Staff was horribly rude. Rooms had stained sheets and left over trash from previous guests. Breakfast was granola bars and juice boxes. Hot tub was out of service. Night staff mentioned they are closing for good in November, by the cleanliness and manner of the employees, it shows they have already checked out.

I stayed there one night for an after work Christmas party hotel. The room I got was on the 2nd floor, only 3 floors, and faced the back of the Ford dealership. I booked using the Inn of Waterloo's website, and selected the CAA rate. It was a nice room, carpets were quite nice and the bathroom, according to my co-worker (booked on Hotwire), was really impressive compared to his. Mine had tiled shower with a sliding glass door, tiled floors, a small sink in the immediate corner of the room. Thought this was an odd placement. And toilet in the middle of the wall between the sink and shower. The lighting could've been a bit better, standing in front of the mirror I was immediately reminded of Queen II album cover, as the light shines down directly from above. The shower was a long corded hand held unit, but, it was actually quite nice and, somewhat appreciated too! Could have used a bathroom fan, but honestly, that is I think a minor gripe I have with almost every hotel bathroom I'm in. The beds were quite nice, i do believe two Queen beds. Okay sized tv, I think my house has the same size at about 26". Appealing selection of tv stations, I don't have cable at home anymore so that was a neat treat and even caught a bit of an old 80's movie to boot! This room does have a fridge, microwave and coffee maker. Nicely located in a "3rd closet door" to the right of the closet. And upon opening the door, the light turns on inside! Really impressive feature!! The closet had the same for the right side door, but not left. I found the magnet door holds were a bit tough, even for myself a strong muscled man. So they may even be harder if you're a bit older and not as strong. Room had a connecting door but my co-worker was on the opposite side of the hotel. The hotel also offers complimentary breakfast, because of the pandemic, its set up as a "breakfast bar" or "BYOB - build your own breakfast." I grabbed a bacon egg mc-muffin, and an apple juice. But there were also yogurts, I think some fruits, a loong selection of hot water for teas, coffees (not a coffee drinker), and I think some cereals, muffins, as well. It was an impressive spread but, wasn't what I had in mind upon walking in initially, and there is no sitting/eating there.. Forcing you to go back to the hotel room to nuke the mc-muffin, pro tip: use popcorn, but only for like half the amount of time, 1.5 mins should probably be plenty, then maybe 10 second intervals. I did it for a full 2.75 mins and it came out steaming hot. Overall, it was a nice stay and convenient location for where the work Christmas party was, and even to get back to work to pickup gear for the next week. Would probably stay again for sure!!

This inn was disappointing, the breakfast was some juice packs and take away muffins and granola bars. There were no towels at the pool, we asked front desk for some and we were told they had none but some would be brought to us, they never did show up. Location was good, rooms were ok, but we had troubles with the toilet and with the tub, there were any traps out in the hall by the pool. Some staff were friendly but not overly helpful, while others weren’t even that friendly.

Stayed March 1st - 12th. Thanks so much for an excellent visit. Special thanks to Coke I think his name was, young guy on the desk. Really helpful and a breath fresh air. 😎😎😎 Would recommend the hotel 👍

i stayed at this hotel with my daughter March 3-5th 2023. On the night of March 4 2023 around 9pm, the toilet stopped flushing. The water in the bowl would fill right up to the rim and then slowly drain. We called the front desk numerous times and nobody picked up the phone. My daughter finally went downstairs to talk with the front desk attendant. She explained that the toilet was not flushing. She was told by the front desk attendant that there was nobody working to fix it at this time. She stated maintenance comes in at 8am and she would send them to the room at that time. My daughter explained we needed it fixed now as we could not go all night without a working toilet. My daughter asked for a plunger so we could try and plunge it at least. The attendant stated she didnt know where a plunger was. She stated we could use the lobby washroom. I dont think that was a very reasonable offer, as nobody is going to get up, get dressed and go down to the lobby in the middle of the night. My daughter got up at 7:30 am, got dressed and waited for maintenance to come. Nobody showed up. We eventually just got dressed, checked out and left. I was a bit disappointed in the customer service that we received. We paid almost $400 dollars for the two night stay, and to not have a working toilet on the second night was pretty inconvenient. Using the lobby bathroom, or waiting til the morning to use the washroom is not a solution in my opinion. I would hope there would be different avenues to solve this problem in the future. I did write management after the stay and did not get a response. The only other complaint I have is that the breakfast is still "grab and go" from Covid times. I think we have all moved past that, and when "breakfast is included", we would appreciate a decent breakfast, even if it is continental.

I don’t know where to begin with this hotel. The two positives are that the room was clean and the pool was open. The negatives are: unfriendly staff, loud hotel patrons, open drinking in the hotel lobby, disappointing breakfast, a broken hot tub and no towels available by the pool. I do not recommend staying at this hotel. It’s January 2023 and they still think Covid is happening. So disappointed with our stay.

Not a good value for money. The build has a nice older appeal with such things archway balconies and treed court yards. Without updating that appeal was short lived. Things were outdated such as the TV, it was very old with a horrible picture with useless cable/channels available (not even a weather channel), phone, all lighting in the room which made it dark even with all the lights on, bathroom sink fixtures had calcium buildup and the heating/ac unit which was loud. The plant in the building were not taken care of with all plants in the pool area dead or dying (simple ugly and depressing). Also I called the front desk several times and they never answered. The cost for the stay was same as newer update hotels and the 4% municipal tax is simply theft. Had the cost been 40% less ($150.00) then it would had been good value for the money.

This hotel needs a lot of work. It was a lovely hotel back in the day but it has certainly fallen on bad times. The air / heat system in our room did not work properly. Could not change the temperature and throughout the night blew cool air. When we did shut it off, it actually started up again. The door to the balcony did not lock and the sheets on the bed were stained and felt not clean. Throughout the hotel, the rugs in halls etc. were quite dirty and there was a broken window on one door that should have been fixed immediately. There were four ice machines in the hotel of which three were out of order. The bar and dining area are not open. They blame it on Covid but it is clear that they do not have the staff or business to justify opening these venues. The breakfast supplied was minimal at best. On top of it all, we were group of 35 that were holding a reunion and there was some confusion over whether we were allowed alcohol in the hospitality suite. The organizers (all 4) definitely were assured by the a manager that we could bring our own drinks but when dinner was served the night manager (the same one they discussed this with at time of booking) denied she said that and threatened us with a huge fine if we did not remove the alcohol from the room. There was really no effort to try to accommodate us in any way. The one redeeming factor was that the young man who maintained the buffet meal was very efficient and reasonably friendly despite the tension created by the night manager. We certainly will never return to this hotel again and recommend that anyone reading this review stay at any of the other hotels offered in the Kitchener / Waterloo area.