비엔나 Haus am Schottentor 근처 호텔

We checked in on Wednesday night as a large tour group. The reception was lacking a few chairs but that was understandable since we were a large group. The hotel supervisor whose name which I later found out was Abdul was very rude. He forced our room assignments and made us sign a paper to agree to what he wants. He wanted to separate people from the same family group into different rooms which is not part of the initial agreement. He even went as far as to shout at our poor travel guide in front of other guests! We tried to talk to him calmly but he refused to lower his voice. We let him be after that. Some of the other staff even apologised to us for his behavior. That evening, he even barged into one of the families in our group's (a couple with 2 very young children's) room without knocking just to say to get out and that this as per his words ”was not their room” although he was the one who gave them their keys and wrote their name on the card itself! Almost like breaking and entering using the master key! The guests they double booked into the room even had to apologize to them themselves as it was very intense. We have tried to reach out the manager during our short stay of 2 days. When we finally talked to her, she said that she knows the attitude of her staff and he is not like that and refused to listen to anything we said! She was not there so she could not believe what we were saying. Unbelievable! We were very scared and tired as the whole stay we were scared anybody were to by barged in by that man and shouted at. The 2 kids were very traumatized and could not sleep after that evening. The rest of the hotel was very old and inconvenient to stay in. The bathtub is not suitable for the elderly as it is very narrow and high. And some molds have been growing out of the tiles. The breakfast was ok. But it was a very harrowing trip. Does NOT feel like a 4-star hotel at all. Please avoid this place for your own sakes.

저는 2009년 비엔나에서 MBA를 위해 해외 공부를 했고, 그 이후로 처음 여행했습니다. 나는이 멋진 도시에서 더 많은 시간을 보냈을 때 내가 즐겼던 공원과 명소 근처에 대중 교통과 가깝기 때문에 힐튼 비엔나 파크를 선택했습니다. 호텔 자체는 번잡하지만 객실은 고급스럽고 현대적이고 편안했습니다. 이그제큐티브 라운지는 훌륭한 아침 식사, 훌륭한 칵테일 시간 선택 및 긴 산책과 관광 후 휴식을 취할 수있는 편안한 장소 중 하나입니다! 호텔은 Wien Mitte 바로 옆에 위치하고있어 비엔나의 주요 역이므로 어디든 갈 수있어 편리합니다. 이 호텔을 적극 추천합니다!

Mixed bag here. The hotel is walking distance to the Stadthalle, our main reason for booking. Lots of transport links around. Many Ubers and bolts, and about 30/40 minutes to the airport via taxi. Room size was adequate, with a mini fridge, which was unplugged with food and drink inside. It didn't really cool well, when we managed to plug it in. The beds were comfy. The room had tea and coffee making facilities, but no milk. Room had electric blinds which were cool, and room was good and dark when the curtains were closed. Breakfast was ok, pretty standard, nothing special. But still good to start the day with. Rooms on the street side are very very noisy. The hotel is near a shopping mall, so deliveries 5am-10am every morning. Vehicles lloading, banging, noise, men shouting, doors slamming etc. But not really the hotel's fault. At night people smoke outside. So you can't really open windows overnight if you want a decent night's sleep. The room got very stuffy and no real aircon. The cleaning staff start very early, around 9am, so again prospect of good sleep is hit and miss, but they are very friendly and polite. Room generally clean, but there were hairs in the sink and shower. Also hairs on the supposedly clean towels. Staff mostly friendly and accommodating. However, the price of drinks seemed to change every round, (normally increasing). There was one member of staff who had the most appalling attitude. On our last night the shower flooded badly, into the hallway of our room. We couldn't shower or use the toilet. We phoned reception. The staff member claimed he didnt understand what bathroom is flooded means. After 5 attempts at explaining. He said he would send a colleague up. Surprise! Surprise! No one came. We needed sleep due to early flight the next day. We went down to reception, we were ignored, treated with contempt, eye rolls, and he told us he couldn't help, he said he was on his own. So sending someone was a LIE!? He was at the bar pouring drinks slowly, while looking at us blankly and rolling his eyes. He demanded we take a seat, no apologies, no offer of a solution. Basically appalling customer service and no communication. He was quick to check in guests that came to reception, inbetween pouring drinks deliberately slowly to avoid us. The only thing he said was he was on his own and there were no spare rooms. Eventually, he came to our room and saw the problem. With a bad attitude he did try to unblock the drain to no avail. We were lucky enough to have him mop up the floor and give us more towels, upon us asking, no offer. The staff in the morning when we checked out were apologetic when we told them, which we appreciated, and did make us nice coffee's to go. Unfortunately it doesn't take the bad taste away, and we had a poor night's sleep as a result of the stress. No one deserves contempt, utter rudeness and unhelpfulness as a paying guest, especially when we should have been resting, ready for flying

이 호텔의 객실 레이아웃과 장식이 가장 마음에 들었고 나무 바닥이 가장 만족 스러웠습니다. 욕실과 세면대 샤워실이 분리되어 있고, 생리대도 나무문이 따로 달려있는데 단점은 샤워실에 문이 없어서 세면대밖으로 목욕물이 바닥에 튀고 샤워기가 춥고 프라이버시가 없습니다. 방은 충분히 크고 요즘 방보다 훨씬 좋습니다. 심지어 침대 두 개를 분리할 수 있는 공간이 많아서 정말 좋습니다. 가장 큰 단점은 방음이 잘 안됨 도로쪽에서 잤는데 아침에 교통이 시끄러워서 늦게까지 못잤어요. 서비스는 괜찮습니다 뮌헨의 이전 것보다 훨씬 낫습니다. 1층에 로비 바가 있습니다. 밤에 술을 마시는 사람들이 많습니다. 1층에는 셀프 서비스 편의점도 있습니다. 이 호텔은 기차역과 매우 가까워 어디든 이동이 편리하고 공항으로의 이동도 매우 편리합니다 프런트 데스크에서 실시간 기차 시간표도 제공됩니다 그런면에서 정말 인정 있는. 가격은 매우 가성비라고 할 수 있지만 방음은 왜 이렇게 할인이 되는지 알 수 있었습니다. 일찍 기차를 타거나 일찍 비행기를 타면 정말 좋은 선택입니다.

약간 주택가 주변이라 중심가에서 좀 멀게 느껴지는데 트램이나 버스 이용하면 슈테판대성당까지 20분 정도면 갈 수 있어요! 물 한병 매일 제공되고 있고, 조식도 먹을만 합니다. 방안엔 음식 넣을 수 있게 냉장고도 있어요! 체크인 시간 전, 체크아웃 이후 캐리어 보관시 러기지룸 카드키를 주는데 공용공간이라 카드키는 바로 반납해야합니다. 체크아웃 시 초콜렛도 주네요.

가성비 너무 좋아요!중앙역에서 오기 가깝고,,,단점은 올드타운나가는게 좀 멀 슈 있는데 버스가 또 바로앞에 있어서 금방갑니다! 짐갖고 움직이기 싫고 다음여정이 센트럴에소 나가야 한다면 강추!특히 비대면이 너무 괜찮은데 공홈에서 꼭 체크인관련 연락하고 가야해요!!먼저 연락학전까지 연락없는게 단점이지만 미리 챙긴다면 너무 좋은 숙소입니다!

방과 창이 넓고 쾌적해서 오래 머물러도 답답함 없이 좋았어요. 캐리어를 모두 펴도 넉넉하다 느꼈어요. 특히, 직접 내부 온도를 조절할 수 있어 따뜻하고 좋았어요. +기본 물이 제공되지 않는 곳이었어요. 체크인-아웃 해주셨던 립셉션 직원 한 분 외에는 모두 친절하셨어요! 슬리퍼와 커트러리도 요청해서 사용할 수 있었습니다. 근데 직접 체크인 해주신 립셉션 직원분이 체크아웃ㅎ주셨는데, 제가 노쇼로 처리되어있다고 호텔 측 실수일텐데도 저한테 물으셔서 당황스러웠네요.

Where to start , well let's start at Check In, we have arrived at the Hotel around mid day which we were lucky to be provided with a room straight away, after taking our way into the room well.. The carpets are horrendously dirty to the point i had a walk around Vienna looking for flip flops just not to step bare feet on the carpet. At this point we have contacted the reception in hopes of getting an upgrade which we were willing to pay but got immediately shut down as they were at full capacity, the shower room was fine big walk in shower fairly modern and clean, big TV although do not be fooled it is not a smart TV if you phone does not have Screen Cast do not forget HDMI cable or you will be stuck watching German TV. The restaurant was only open for Breakfast they do not open for Dinner only upon request and availability, now this was a first for me.. Nevertheless we prefer to eat out always and Vienna has some Fabulous places where you can have a nice Dinner. Be careful as well when you wake up a bit later and have to come down to reception to ask for Housekeeping to come and tend your room as they will leave your room door wide open whilst you are parading around Vienna, this actually happened to us we requested them to go to the room to change the towels and nade our way to the center, once we cane back to the hotel after several hours we found our door wide open left by Housekeeping, next morning we made our way to the reception and made a complain as all our belongings where in the room and they would not take accountability if they were stolen, they only apologized and that was all not a voucher not an upgrade absolutely nothing, if you are looking for a Hotel were they dont care about you no good morning no good evening this is the place for you if not DO NOT STAY HERE. This is for the Doppio Hotel team please dont bother replying to my review and rather look into making changes when providing training to your team, people want to feel welcome and safe when staying abroad and you guys failed at both those points, seek out to Train and Develop your team because there is a long way for you guys to go. A smile and greeting goes along way. Thank you,

Esperienza eccellente in coppia. Prenotato 4 notti presso questo Hotel per me e la mia ragazza, e devo dire che ne siamo rimasti estremamente soddisfatti. Punti a favore: - Camere nuove, pulite, spaziose (noi avevamo la standard e si stava benissimo), controllo temperatura direttamente dall'interno, condizionatore efficentissimo ed intuitivo, doccia ampia, minibar, cassaforte e tablet da cui controllare la TV e altre funzioni. - Posizione strategica a dir poco, davanti la fermata della Metro U1 che arriva in centro in 15 Min, bus e tram. - Tranquillità. Camere insonorizzate perfettamente, non abbiamo sentito un minimo rumore né dall'esterno, né dal corridoio, né dalle altre camere, aspetto che ho apprezzato moltissimo avendo il sonno leggero. - Palestra, seppur piccola, essenziale ed adatta ad un breve workout per chi non volesse priv****ne anche in vacanza. - Refill acqua infinito alle fontanelle in reception, anche se a detta dello staff l'acqua dei rubinetti di Vienna è potabile. Lati negativi: Anche se la nostra esperienza resta da 5 stelle, credo sia giusto sottolineare alcuni aspetti che potrebbero essere migliorati per rendere questo hotel impeccabile. - Colazione: 21€ a testa è una follia, non so cosa offrissero ma a quelle cifre nemmeno mangiando all'Hotel Sacher in centro. - Ascensori: utilizzabili solamente scannerizzando la tessere della propria camera, metodo sicuramente intelligente per evitare intrusi nell'hotel, ma a volte scomodo e malfunzionante, e in generale gli ascensori funzionano un po' macchinosamente. - Mancanza di un armadio in camera di qualche cassetto, seppure abbiamo apprezzato molto quella sorta di appendiabiti a cielo aperto all'ingresso. - Staff pulizie scortese al checkout: nonostante alla reception ci avessero detto che il checkout fosse possibile fino alle 12, già dalle 9 una signora delle pulizie è venuta a bussarci, ripetendo poi verso le 10, anche dopo averle detto che eravamo in fase di uscita e avremmo liberato la stanza per tempo. - Connessione alla TV: nonostante avessimo seguito la guida per connettere il telefono alla TV tramite Miracast, non ci ha funzionato nulla, abbiamo riprovato più volte ma niente, avremmo potuto domandare in reception ma alla fine non ne abbiamo avuto bisogno.

친절한 물건을 갖춘 멋지고 깨끗한 호텔. 아침 식사는 매우 좋았습니다. 객실은 크지는 않지만 하룻밤 묵기에 충분한 시설을 갖추고 있습니다. 더 많은 공간이 부족할 수 있으므로 장기 체류를 권장하지 않습니다. 유일한 단점은 주차 가격입니다. 너무 비싼.