I would probably rate this 3-stars based on the areas where this resort falls unnecessarily short, but the overall food quality and the attitude of the staff members merits another star. For the positives, as many reviewers have stated, the atmosphere, set among about a billion older trees (they're even numbered), is relaxing. The 5+ minute walk to the beach is nice, with the road and sidewalk actually built around many of the old trees. The staff is friendly and helpful. The food selection is good, and the preparation is definitely above average. The Tchibo coffee bar in the middle of the park was very nice. The negatives were disappointing and generally unnecessary. We were initially shown a room (M-6) with two single beds. When we initially asked for a room with a full size bed, we were told that the beds could be pushed together. On our second request, we were moved to room M-16, which was better. Better, but old (the main building is old and feels old). I have read that the 'annex' building is newer - it looks it on the outside. Our room was conveniently located, a short walk down one flight of stairs to the lobby bar and main restaurant - down two flights to the spa. A couple disappointments: the bathroom door didn't latch. The drinks in the fridge/minibar were never replenished. While the shower wasn't bad, the shower head had some issues, and the hot water temperature fluctuated. The evening 'entertainment' was well below average. ”Live music” on Sunday consisted of a single singer basically doing Karaoke. He wasn't bad, but it was below the quality of other resorts Other nights, including their ”Miss Armas” competition we're pretty forgettable. Bottled mineral water was not carried. They ran out of things (like ayran) at thr bars. The beach bar and snack bar seemed like hastily assembled substitutes (when compared with other resorts). The beach was rocky whereas that on the adjacent Nural resort (admittedly more expensive) was largely cleared of rocks and sandy. The ”beer house” near the Tchibo coffee bar was never open - apparently closed for the season. The sheet we were provided with times said ”ultra all inclusive”. We have been to both all inclusive and ultra all inclusive. This was definitely not ultra. Sorry for the long list. We gave this 4 stars because of the positives. The disappointments are submitted for management review and for future guests to set their expectations. We are happy that we went - it was a relaxing five days - but we are unlikely to return.
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