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I am writing to express my deep disappointment and frustration with our recent stay at The Historic Davenport Hotel from Friday, September 20, to Sunday, September 22, Linen and Housekeeping Issues Upon turning in for the night, we noticed obvious yellow stains on the sheets of my mom's bed. Further investigation revealed that neither of the beds had their linens changed from the previous guests. This was evident as we could clearly see signs that someone had been in the beds before us. I immediately called to report this issue and was assured that housekeeping would come to change the beds. However, after waiting for two hours, no one arrived. At around 8 PM, I had to go to the front desk to request clean bedding so I could change the sheets myself, as housekeeping never showed up. The next day, we called for housekeeping to bring more towels, take away the dirty linens, and provide other necessary supplies. Despite waiting all day, we had to call the front desk again to complain because the housekeepers left the floor without attending to our room. Misleading Room Amenities Your website states that rooms are equipped with fridges, but this was not the case in our room. This misinformation added to our inconvenience. Pet Facilities We paid a $50 pet fee, expecting adequate facilities for our pet. However, the only area provided for pets was a small 9x9 square of green across the street, which was shared by pets from two hotels. This area was not only disgusting but also dangerous, as it was amidst a region with homeless individuals and drug *******. It was very scary to have to take our pet out in such conditions. We strongly suggest providing a more suitable and safe area, such as a pee pad with fake grass in the garage. Air Conditioning Throughout our entire stay, the room temperature was around 75 degrees, as there was no functioning air conditioning. This made our stay even more uncomfortable. Overall Experience I brought my mom for a special treat, but we felt completely ignored and neglected by the hotel staff. The only positive aspect of our stay was the amazing experience at the Davenport Spa, which soothed our frustration with the hotel's treatment. Given the high standards we expected from The Historic Davenport Hotel, our experience was profoundly disappointing. We hope that you will take these issues seriously and implement necessary changes to ensure future guests do not face similar problems. Thank you for your attention to this matter.

We arrived last Friday and after going to bed had constant knocking from next door and loud people running and screaming. We called the front desk and after 30 min or so somebody came to stop the commotion. We are in room 228 and had upgraded the stay because we are here for 3 nights , we stayed at your hotel many times before. I am reconsidering staying at your hotel next time for our next trip to Spokane. We are also traveling with two vehicles and not having enough parking is difficult too.

Qualifier: Lifetime nights in Marriott properties 453, status Titanium, number of stays at this property dozens. Check in: Put us directly across from elevator - Fail We mobile checked in (never again) was not offered $10 F/B credit upon check in Was made to feel since we mobile checked in we didn't need hard keys (I have two kids that need hard keys) Generally put off as a bother Was recognized as Titanium but told that parking was complimentary because of that (it's not, it's free for everyone) Stay: Food line was extremely long in cafe one morning, the other was ok, food service was great by two of the three employees one was an order taker should be at a fast food restaurant This property used to be nice, but it's location adjacent to division means loud cars at all hours (that's a Washington state problem by not inspecting cars anymore) No housekeeping except upon request 3 pillows per queen instead of 4 no extra blankets Homeless people spotted twice in two days in the lobby Trail users park their cars during the day in prime spots, parking not enforced Premium internet is 20 down 20 up mediocre Moved rooms to avoid the elevator, again treated as we were asking for the world Poor water pressure 3 towels per room should be twice that especially with no housekeeping No bars of soap in Marriott's anymore (liquid body wash only) Upon checkout, when I asked to be granted my F/B credit, I was argued with and told I should have asked upon check in..... WHY? What possible reason could you give me, none. IS that noted in T&C's? If I was recognized as Titanium at check-in, the burden is on YOU, not the guest. Good: Provided free toothbrushes to the kids who forgot, food was cooked well Summary: Downtown Spokane is past it's prime with traffic, violence, homelessness, and now what used to be a terrific location and hospitable property is now just loud and dangerous, pinching pennies and forgetting why they are in the hospitality industry. Recommendation: SpringHill Suites by the airport is much better. Owner: Marriott International (corp owned?)

This is a difficult one to rate because, in a nutshell, the hotel is fine but the neighbourhood isn’t. We stayed for one night in a suite while visiting Spokane on vacation in the area. Starting off with the positives, parking is plentiful (avoid the bays for Perkins next door, which seemed to be clearly marked), and the hotel is a short walk from downtown and Riverfront Park which is what appealed to us. Our suite was a good size and clean, although a bit dark and I’m not a fan of the rough cast ceilings. Bed and sitting area were comfortable and had everything we needed. Unfortunately this hotel is in a terrible neighbourhood. Felt safe enough by day but after dark absolute carnage unfolds making any prospect of sleep near impossible. Very loud street racing all night on Division Street that the local police don’t seem to have gotten a grip on, and unsavoury groups gathering in the car park late at night that were clearly not hotel guests. There were signs of broken car windows in adjacent streets suggesting a crime problem, although we had no issues. I had to use my noise cancelling ear buds to sleep above the racket from outside, which was less than comfortable. However, it’s more a policing issue than the fault of the hotel. Breakfast was included and was quite adequate, although we were late after a poor night and almost felt we were in the way of staff who were congregating in the breakfast area. I’m a Marriott man but might try the Hilton DoubleTree next time.

Great staff good food bacon eggs biscuits and gravy the rooms are big has a good kitchen equip with plates silverware pots pans nice hd TV's pool s the perfect temperature best motel I have stayed in a long time nice and quiet and comfy beds love this place