ZARA GARDENS WAS AN EXCELLENT HOTEL CHOICE AND THE STAFF WERR SO HELPFUL AND FRIENDLY.
THE ROOMS WERR SO COMFORTABLE AND THE BED AND PILLOWS WERR ESPECIALLY COMFORTABLE
Pros:
-This hotel has nice room, clean and neat
-The shower was really good with high pressure
-The garden is the room is just beautiful and nice to walk in (attached images)
Cons:
-GYM is old and not maintained well, however does the job
- Pastries at breakfast is not up to Sheraton standard
- The rooms were clean.
- The food was okay. Not bad, not good.
- It is surrounded by a market and metal workshops so there is some noise depending on the room during the day but at night the noise is not apparent.
- The receptionist was friendly and helpful.
The hotel is good and the rooms are nice but the bathrooms still need further detailed cleaning.
The breakfast needs alot of improvement.
The staff need good training to fit the standard of 5 star.
Booked this hotel for its the conference venue I was attending. Clean spacious room, attentive staffs and usual hotel amenities provided.
Certain items eg Iron, ironing board and slippers were available by request.
Hotel also provided airport transfer and taxi to go around Kampala city at reasonable price.
Airport taxi usd90 to&fro.
Food was wonderful and Ugandan dishes were available. I tried Matooke and liked it.
The need to improve their service, poor customer care at the reception
Very high expensive local food
no wifi in rooms
very poor breakfast, deserve tobe only for locals not international