바랑키야 스파가 있는 호텔

I spent over an hour trying to find the restaurants available at this hotels website. Impossible. I searched for a number to contact- no answer many times. Finally I get a link to What’s app only. No one calls back. I get a link to a menu for the pool bar to make reservations. You can’t make reservations or talk to anyone from this link. It’s been two hours. They call me because I sent a message I’m leaving this review. I had left the message I need to speak in English. The person who calls me does not, they don’t have someone. Perfect. I travel a lot. I’m patient. This place is third rate for making thing easy for someone to do business with them. Their approach and procedures need a complete overhaul. New development in this area of management. Beware!!!!

Great location and close to everything we wanted to do while visiting. Easy walk to many restaurants. Good hotel breakfast with lots of selections. Shout out to Mayerly Vasquez; always very attentive and coffee cup was never empty. We also utilized the gym which was nice to have; however, it definitely needs some improvements - no TV, very warm, sometimes no water available and equipment is old. I recommend this hotel and will go back for sure.

Thank you for the good service, we had lunch and everything was excellent well-trained staff to be kind and always with a smile, the doorman was very diligent and attentive to us¨¨ Gracias por la buena atención, almorzamos y todo estuvo excelente, personal bien capacitado para ser amables y siempre con una sonrisa, el señor de la portería super esmerado y pendiente de nosotros¨¨

Saturday September 16 - Receptionist was extremely rude questioning why I was in the country and my documentation. I asked about my reservation, my family member needed a place to stay for two nights. Since one of my initial reservations was two queen beds I asked if that was easier or just adding the room. My reservation was for 1 person, with a king sized bed. The receptionist said I had to pay in full at once for my 1 person, with a king sized bed room. Come to find she charged me an additional $500 from the original reservation. I was stuck paying for a double room for 8 nights at $500 more than any reservation I already had. When I questioned the cost, that they had already charged to my accounts, I was told I needed to contact the third party company I had booked through or could leave but there are no refunds. Last year when I visited this hotel we were treated with kindness and respect, which is why I chose to return. This time I was treated like a criminal. Once to our room, there was a lizard in the room!!! Running around!!! Extremely frustrated and scared, I returned to the reception to share my findings for them to roll their eyes and change my room. They said lizards are native to the land and very common. At dinner - The waiter dropped waters on my aunt, then forgot my other aunts meal, then the manager came to argue about tips because my mom wanted to confirm the tip went to our waiter after over hearing the manager shout at the employee. The manager said he gets his cuts and the tips are distributed through the entire staff whether she likes it or not. Friday September 22 - During my breakfast I was not acknowledged by any employees. As I almost finished my meal..There were cockroaches crawling around the tables .. At the end of the night, as I arrived to the hotel room, I asked for toiletries as the given quantities are minimal and so with this heat I find myself showering at least twice/day - Then the attendant asked why I was using so many toiletries. September 22 - I sent 3 clothing items to the laundry - My bodysuit (blouse) was ruined. It was returned with yellow bleach stains all over the straps. This is absolutely the worst experience I’ve ever experienced at any hotel in my entire life.

This was a large group that was planned for more than a year. We had over 45 people planning to stay in the hotel along with a planned party that was up on the 13th floor for 45 people and was an absolute nightmare! Management was quick to take my $$ for the food and set up of of the party. They were SO understaffed and ill prepared it very soon turned into a complete nightmare and disappointment. With more than 45 people at the party music was great and one bartender the staff had no idea, nor did they have the ability to correct it. I had more than three of my friends trying to at least pay their tab, but their equipment was not sufficient to take payment. It also took hours for that to be corrected, but I also went down to talk to Management and i found two 20 year-old girls were explaining to me that they were running the hotel yet they were on the phone trying to find somebody to help them and no ability to correct the situation. was extremely disappointed to find a hotel that was Supposedly of great caliber destroyed and ruined my wife’s 60th birthday along with her family that were born and raised here in Barranquilla. I later found many of the people at the party had the informed me that the bar tender upstairs ran out of alcohol, and was not only shorting drinks, but not putting any alcohol in a lot of them. we later confirm that as we found 1/3 of the party was downstairs in the front bar drinking as nobody had any alcohol and their drinks upstairs. needless to say, I’m extremely disappointed as we own property here in this city, and to bring 45 friends from the states to enjoy the culture atmosphere and ambience. It’s just disgusting to have such an incredible night ruined my managements, inability to prepare and service the party that we paid. I would strongly recommend not to ever come here with a party of any caliber or service that is needed as they were not capable to even correct the problem that’s what really ******. please note this is not what I do. I am just so disappointed as we love this city and it’s a shame to bring so many friends to a place where we were spending good money for them to enjoy just to be kicked in the face by two young girls that had no ability to cure or solve the problem. there are many other fine hotels in this city. If you’re gonna spend any fair amount of money, I would please shop around as I would not come to the Crowne Plaza ever.

지금까지 내가 머물렀던 최악의 메리어트 호텔. 프론트 데스크 직원은 거짓 진술을 제공하고 콜롬비아가 아닌 진술을 활용하는 방법을 찾습니다. 부팅하려면 직원이 신용 카드 번호를 가져와 암호화되지 않은 이메일을 통해 공유합니다.

나는 힐튼 호텔과 IHG의 다이아몬드 엘리트의 다이아몬드 회원으로 Barranquilla에서 한 달 동안의 체류를 막 마쳤습니다. 나는 Estelar Alto Prado Barranquilla에서 받은 서비스에 완전히 경외감을 느낍니다. 세부 사항에 대한 관심과 각 손님에게 주어진 세심한 배려는 의심할 여지 없이 Barranquilla에서 1위입니다. 관리, 리셉션, 객실, 수영장, 레스토랑, 내가 전에 언급했듯이 세부 사항에 대한 모든 것의 일류 서비스는 Barranquilla에서 독특합니다. 훌륭한 직업을 해주신 호텔 매니저 Jorge Michaels 씨와 집처럼 중요하게 느끼게 해주신 리셉션 매니저 Yheis 씨에게 따뜻한 축하를 전하고 싶습니다.