We love coming to San Lameer and make a trip atleast once a year, this will more than most likely not change. The hotel room is pretty and very clean. It is however very expensive by South African standards, the price is justified in that it is one of a kind in South Africa with the clean blue flag beach, countless resort facilities and amazing rooms, patrons who can afford it are often used to a very high standard and I gather this from all the recent reviews I am not alone in my thinking. Our family booked a 4 bedroom villa my husband and I preferred to stay in the hotel since we are just a couple. We were woken up everyday around 6 am by our very loud neighbours through the interleading rooms, we actually had our neighbours kids open the door and left it open for quite a while the situation was quite funny the rooms are normally meant to be reserved for couples, if you do know a couple alone is checking in consider maybe not giving an interleading room to a room occupied with kids. On a separate occasion perhaps the room above us? We were woken up by the occupants singing. The toilet in the bathroom leaked for the entire duration of our 5 day stay we did let reception know a few times and was told it was not leaking, while we got used to the sound. It is a disregard of water wastage and probably adds significantly to the resorts water bill? We tend not to complain about our stay while we are at hotels and we did travel peak season and understood the rooms may be all fully occupied and busy and loud we spent most of our time at the villa however it did dampen the experience slightly. Only one hand towel is given, normally two towels is the norm and there's no tissues in the room which is sometimes needed for the odd spill, etc. Since I've never stayed at an hotel before without tissues I didn't pack any. I needed some matches and while my request was really late at night around 9.50pm the reception told me to ask the bar and the restaurant, both the bar and the restaurant told me they didn't have and while it was okay if they genuinely didn't have, I feel as though everyone just didn't want to look I understand it was late, however it does maybe come across as a little strange that a hotel doesn't keep matches for the odd request of it? The staff are slightly unfriendly I tend to greet everyone and some seemed surprised that I greeted them. Even some senior obviously upper management staff. I think a shuttle service maybe even charge a small fee would be great, like R5 a trip? I generally don't complain so I apologise for the slightly negative review, however we'd definitely be back in the not so distant future and would really look forward to having tissues in the room and another hand towel? I didn't mind breakfast I liked it actually and the chef by the egg station is a pro. Our check in staff was kind there was a slight issue on check in and he didn't even make it an issue. Overall love it here :) room and view is
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