The hotel describes elegance and luxury. Sadly this is very far from the truth. The hotel is separated into two sides of a busy street. The mountain side is 2 star at best. After the reception staff promise you better rooms for under the table bribes, we got the most disgusting room. Balcony door won't close or lock. 50% of the floor tiles were cracked or loose. Bits falling off everywhere. So got moved to a 3rd room. Breakfast was aweful and couldnt be worse if they tried. No cups, no plates, nothing nice apart from eggs. Tables dirty and if you are in a wheel chair and have any mobility difficulties, this hotel is not for you. Stairs, stairs and more stairs. No lifts. All your luggage must be carried. They offer to take luggage to your room, but after 30 mins waiting for it to arrive, I collected myself. £550 later upgraded to the beach side. This side is better, at an honest 3 star at the very best. Rooms are spacious, but old dated furniture, not luxurious bedding ,but does have a mini bar. Pool area is really nice and beach 20m away.. parasols around the pool broken , but usually empty and plenty of space. Not all squashed on top of each other. Beach loungers must be reserved before 7am or you will not get anything. Restaurants and drinks. Breakfast ok, omelette, salads, some fruits. Not really cater for English taste. Always waiting for cups but mostly have to use 5 star paper cups 😕 Dinner very bland and always the same. All inclusive.. No snacks during the day. 1 x beach bar, but only serve 5 x alcoholic drinks, sort drinks and coffee. . 10am to 10pm only No pool bar or all inc hotel bar. Location good with a nice prominade to walk to main naana bay shopping square Positives Pool area, gardens, beach and animation team Negatives Food, hotel outdated, cleanliness and daytime facilities.. needs upkeep and replace things that are broken, not just leave it there Generally Overrated, underwhelmed
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