툴룸 뷰 호텔

'The hotel is beautiful and overall pleasant, but it left mixed impressions. Upon arrival, we were warmly welcomed and given a tour of the property. However, we later discovered that the cenote was one of the main reasons we chose this hotel and it was under reconstruction, and this had not been communicated in advance. Construction started around 7:30 a.m. and continued throughout the day. The noise in the morning was not too disruptive, but during the day, when the main work was happening, it became quite loud and dusty around the pool area. Workers were constantly passing by, which significantly affected the overall atmosphere. Housekeeping was inconsistent. The floor in our room was sticky upon check-in, and on one of the days, the cleaner left dirty towels on the floor. The location is good if you are looking for a quiet and remote place. We woke up to the sounds of birds and saw lizards around the property, which was lovely. However, it also means that you need transportation to get anywhere, as there is little infrastructure nearby. For us, this was not an issue we actually enjoyed the seclusion. The hotel itself is beautifully designed in a boho style and looks stunning. Despite the drawbacks, I would still consider coming back one day.'

'이 장소는 화려하고 서비스는 완벽합니다! 해변과 밤문화에서 낮을 좋아하는 사람들에게 완벽한 위치입니다. 툴룸에서 매우 덥고 습하기 때문에 AC가 방에 있어서 좋았습니다. 정말 좋은 곳 주변에!'

'나는 2 박 동안 만 거기에 머물렀고 나는 그것을 좋아했습니다! 해변에서 조금 떨어져 있지만 호텔에는 차가울 수있는 멋진 수영장이 있습니다. 내 방도 크고 깨끗했기 때문에 나는 거기에서 편안함을 느꼈습니다! 그리고 직원들도 너무 친절하고 도움이되었습니다 🙏'

'놀라운 호텔. 놀라운 서비스. 놀라운 음식. 그것은 우리의 모든 기대를 초과했습니다. 10 별! 확실히 돌아올 것입니다. 직원들은 놀랍습니다. 항상 최고의 수준으로 당신을 수용하려고합니다. . 장식, 청결 및 분위기는 당신이 영원히 거기에 머물고 싶어합니다. 우리는 라 얼룩말을 좋아합니다. 좋은 가격. 매우 합리적입니다. Tulum에서 환대와 놀라운 시간을 보내 주셔서 감사합니다.'

'Room was nice and spacious. Bed was a bit too soft for me. Breakfast is basic and the same every day. When we came back from a trip in the afternoon, there were no towels left for the pool ?!'

'房型選擇：（此處有巨坑建議避坑） 我們預訂的是“海風房”，入住的時候和我們説給我們房型升級了 等我們入住，才發現給調劑去了“泳池房” 兩者之間的區別是海風房位於酒店海濱第二排，可以有自己的露台但是不是貼着大海，可以感受到海風 泳池房其實就是叢林房多了個泳池，完全感受不到海風 經過協調，終於把我們要的海風給我們了，原來當天“海風房”超賣，免費再升級到“海濱房” 但是真的很吵！是吵到完全睡不着那種 因為是帳篷材質，晚上海風呼呼的，一點都不隔音，然後海浪拍打礁石的聲音已經不是白噪音的級別 是需要耳塞才可以睡覺的那種，千萬不要聽信酒店的免費升級，“海風房”是唯一建議的選擇 蚊子： 是衹要你一出門就可以滿腿被咬那種 出門前一定記得噴防蚊水 無論多近的路都需要 這家的海灘是幾乎走不上去的，因為不清理，所以臭味還是很嚴重的 這家的野奢還是“野”為主，洗澡需要在露天，這個感受是可以的，水熱很重要'

'I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort.'

'I can’t say enough wonderful things about Hilton Tulum Riviera Maya! Everything has been absolutely perfect—the breathtaking nature, the abundance of wildlife, and the top-notch food and drinks. This is the kind of place we could happily return to again and again.'

'Ficamos no quarto vista frente mar, que dava para 4 pessoas. Vista fantástica e quarto muito espaçoso. A praia é boa e não apanhamos sargaço. Tomar o pequeno almoço com pé na areia, foi um Ponto positivo. Beach Club do hotel é tranquilo e não achámos a música alta. Voltaríamos de novo.'