Awa 호텔 후기

객실과 침대는 좋았지만 서비스는 확실히 기준에 미치지 못했고, 리셉션은 손님을 도울 생각이 전혀 없었고 무시당했습니다. 우리가 아침 식사를 먹은 두 날 아침, 음식은 끔찍했습니다. 음식이 거의 없었고 아침 식사 공간을 담당하는 사람도 없었고 음식은 우리가 지불한 가격에 비해 전혀 맛없었습니다.

바퀴벌레, 또한 우리 방은 깎지 않은 잔디와 건물을 짓는 데 남은 자재가 있는 울타리를 바라보고 있었고, 방을 예약할 때 5회 조식 뷔페를 지불했는데 오늘 아침에 총 얼마를 지불했는지, 스크린샷을 찍을 수 있는지 등등을 물었고, 제공된 조식 뷔페는 오믈렛이나 베이컨과 계란 중 하나였고, 저는 도착했을 때 청구된 50달러 보증금과 조식에 대한 환불을 요구했습니다. 다시는 이곳에 머물지 않을 것이고 내가 아는 사람에게도 추천하지 않을 것입니다. 적어도 말할 것도 없이 정말 역겹습니다.

제 가족과 저는 214호실에 머물렀는데 침대가 너무 딱딱하고 매우 불편했습니다. 남편은 대부분 밤을 의자에 앉아 자야 했습니다. 저는 또한 리셉션 직원에게 헬스장과 수영장이 어디에 있는지 물었고, 없다고 들었습니다. 제가 설명했더니 온라인에는 있다고 했지만 그는 혼란스러워하는 듯했습니다. 온라인에서 변경해야 할 것 같아서 여기를 예약한 이유 중 하나였습니다. 이러한 문제 외에도 호텔은 깨끗하고 매우 깔끔했으며 직원들은 친절했습니다.

위치가 좋았습니다. 방이 너무 좋았어요. 직원들이 정말 친절했어요! 주차 공간도 넓어요

정말 좋은 곳이에요, 깨끗하고 위치도 좋아요

활동하기에 좋은 위치

excellent location re access to skyline resort reception closed at 9pm and main doors locked no real engagement from reception on arrival not offering dinner or break options etc

Our stay started bad then got worse. We had 2 rooms booked. The check-in time is listed as 3pm onwards, we arrived at 4.15. The guy on reception greeted us with a look oof complete and utter derision (the same look any teenager will give you when you drag them away from an intense online session of Call Of Duty) Instead of a warm “Hello” or “Hi, how was you day” our greeting was “Drivers License?” He checked the details silently, then told us one room is ready, the other is not yet clean, come back in 20 minutes. No apologies, or sorry for the inconvenience. As it was the 2 rooms, although side by side there were in fact 2 elevator rides and a hike apart. We made a simple request to amend this to have rooms closer together. The response involved a look someone would give if you had asked them to list the entire Fibonacci sequence. He was on the brink of a complete brain meltdown. Several elevator rides later that notion was abandoned, as more rooms would need to be cleaned. A lord help us, we couldn’t possibly have clean rooms at 5pm. When we eventually got into our rooms, we found that they had been over cluttered with extra single beds. This meant there was not enough room for upmarket facilities like a table and chairs! The owners have clearly dumped more beds in the rooms to try and milk more out higher capacity room rates. It felt more like a Dorm or Backpackers than a hotel. The toilet roll holder was only reachable while seated if you were a 14yo Romanian gymnast. For our 2 nights stay we had 2 rolls of toilet paper, one with about 10% the other about 20%. We had breakfast included in our booking; it was comical. The first morning, the order, when we were eventually noticed in the restaurant, was for scrambled eggs & bacon, they came out poached and cold. The kettle was empty (I needed to go up to the room to fill it) and the tea bags (AWA brand) appeared to be waterproof (I’m not joking about this) During breakfast, 4 police officers walked straight through the reception area towards the rooms (it seemed like they knew the layout quite well) 5 mins later 2 officers marched a sketchy looking guy out in handcuffs while the other 2 officers searched his room looking for who knows what! Breakfast on the second morning found things remarkably improved, the bain-marie was on lukewarm and stocked with some of last night’s left overs, spring rolls, rice etc. Perfect for an early morning starter of Salmonella and Gastro. To the owners, don’t bother with your lame cut and paste reply to this review, there is already a plethora of 1-star reviews to this place. There is no point talking the talk if you can’t walk the walk. Go to the counter and serve the customer that is probably standing there right now needlessly waiting. To put it simply, if you can’t be hospitable, get out of the hospitality business. Clearly this industry is not in your wheelhouse. I’ve had decades of travelling experience worldwide, this facility is one of the most poorly run I’ve ever experienced. To anyone that is genuinely thinking of staying here…. DONT!!

No window to open. The two LED lights on the ceiling were still faintly glowing even when they are turned off.

New and clean building and facilities, but missed a minimum things like shampoo and soap, also not enough car parks.

The hotel should be renovated not long ago, the room are quite new and toilet is clean.. location is good right opposite the Skyline. And only 10 mins drive to town center.

The room is clean and spacious. The breakfast quality can be improved. It’s clean but presentation can be better. The buffet spread can be more, food taste good. Will recommend my friends.

Good spot close.to everything, good.for a short stay. Bed was uncomfortable tho.

The price was really good and the location was great, literally right across the road from the Skyline Luge. Potentially more rooms than available parking, but no complaints otherwise.