미스티크 세인트 루시아 바이 로열턴(Mystique St Lucia)

Great resort. The food and drinks were great! Only complaint is the resort lost all water on the last day and no one could shower or flush toilets.

Unfortunately I didn’t have the best experience at this hotel. The room that I initially checked into was an outdated room that needed to be renovated. The room looked completely different from the pictures online. I would have never selected this resort. if I saw the pictures in advance. Food could have been better. For it to be a Caribbean island the food was a 5/10. The chefs can do a better job! The food outside of the dining hall menu needs to be updated. The quality of the food needs to be better. More chicken in the quesadilla. It’s not supposed to be flat! The resort should also have a premium drink package available to clients like myself that prefer top shelf drinks. I shouldn’t have to pay extra at an all inclusive for topself liquor. Overall what saved my trip was the staff. But everything else needs improvement ASAP!!!!!!

Really enjoyed the trip but hard to ignore a few things…the hotel was overbooked so I was sent to a completely different hotel my first night. Was told I would have a room the next day by noon… it wasn’t until 5 pm the next day that I had a room. They upgraded us to all inclusive and the presidential suite which was great damage control, but still… I traveled 12 hours to a foreign country and had no room?! Maids took my bedsheets and didn’t have new ones until 7pm one night, hot/cold water didn’t work in shower and money was stolen out of a bag on the beach last day. My patience was tested here but I still had a great time in a beautiful location

The suite was bigger than most suites I have encountered. Pretty beaches and mountain scenery. I would consider Saint Lucia as an adventure island and nothing else. Adventures are usually bundled so pay attention to what they include in them. This hotel should not be included in the all inclusive filter, if the charges won’t be included when adding this filter. Usually when I filter by all inclusive it is understood that the resort is all inclusive and you don’t have to pay extra for that perk. However, in this case don’t waste your money on the all inclusive. There are only a few good things that they serve there. Most of the food is sitting out for a long time and tends to lose the flavor to it. They have fruity pies that end up being soggy by the time you even plan on eating them. It gets randomly loud there from the karaoke nights they have. The first night we came we couldn’t sleep. The bedding is super uncomfortable. Some staff members are very nice, while others are just absent-minded and don’t care. We ended up getting food out half of the time because the food wasn’t tasty at the hotel and the other half we purchased food there because other places were closed for holiday closures. There are times when you ask for something such as hot water for tea and it takes them forever to replenish it. I found a cockroach in our room one night. I wouldn’t consider this a 4 star hotel and there needs to be a lot of improvement in order for it to be ranked that way.

The property is very run down and needs a lot of upgrades. Definitely will not stay there again especially considering how much it costs. For that price we could have stayed at a 5 star all inclusive resort. Not worth the money. Very disappointed.

WHAT WE LIKED: Terry and Elijah at the front desk were very nice and willing to accommodate! Mark, the maitre D at the single specialty restaurant, Chic, was very special. The small crab cake appetizer and sliced flank steak entree at Chic were tasty and cooked to order, and the ambience at Chic was upscale compared to the rest of the resort. The beach and ocean were nice, white sand, no rocks, clear and calm. The rooms all had spacious balconies. WHAT WE DIDN'T LIKE: There was only one specialty restaurant, Chic, open for dinner (closed on Wednesdays and Sundays). The menu was limited, some of the entrees were not available on certain evenings, and the wait staff would not let me order an appetizer and soup (because the soup was considered an appetizer, and the "rule" of the kitchen was only one appetizer, one entree and one dessert per person per meal, even though we paid an upcharge of $100 per person per day for the all-inclusive option, which we regretted doing a third of the way into our stay. The breakfast buffet was adequate but limited. The quality and variety of the food at the buffet was disappointing. Table service at buffet after being seated was spotty at times and virtually non-existent at other times. We were harrassed almost constantly on the beach by locals selling their wares, although we did like having the opportunity to buy fresh coconuts on the beach. The rundown property kept running out of Baileys, tequila, etc. Not a VIP experience.

The staff at the hotel were very friendly and accommodating. The hotel itself could use some updating but they kept it clean and were working on fixing some things. The beach was awesome but the lounge chairs were a bit old. The hotel provided us with the name of a great ground transportation service, St. Lucia Airport Shuttle, Sam was an amazing driver! He was very knowledgeable about the island and very friendly. We enjoyed the nightly entertainment. Many talented musicians! Overall wonderful stay!

Service was great. Renoir was a rock star! He went over and above with his help and niceness. Danica (not sure how to spell), at the front desk was efficient and a breath of fresh air. Unfortunately, I had a room (ground floor) where a lot of people walked by so sitting outside wasn’t as peaceful as I would like and the music was loud late in the evening.

UPSIDE: -The staff were friendly and polite. -The room was excellent. Zero complaints about the room. -The location was great. Right on the beach, yet a short walk to Rodney Bay village. No need for a cab. -Several good restaurants within walking distance. -Pool was clean and the right temperature. -Safe swimming area in the ocean/towels provided -Fridge and hairdryer in the room (no microwave) DOWNSIDE: -Food was awful. Do not buy the all inclusive, instead walk off the property and eat in the safe and friendly neighborhood -Karaoke at the pool during the day. Totally ruins the chill vibe. Evening was fine but during the day it was torturous. -Pool bar. Very slow service, so pack your patience. No bottled beer, even for purchase which was disappointing. Summary: Would I stay here again? Yes, but not with the all inclusive. Fun place if you are bringing a group.