We booked a king room well in advance of the arrival date, paid in advance, non refundable fee for 3 nights, entered room #225 and it was double. Moved us to king room #205 and it had not been cleaned in a long time, toilet was black inside, garbage in cans, bed sheets were not clean, dirty, moldy towels on floor, clear dried glue like clumps all over kitchen sink and counter, top and door of refrigerator, toilet, bathroom sink, etc. Asked for new room and was told no more are available but offered us a refund. We were in town for the big Air Force Marathon Race event so finding another hotel with a room for last minute walk-ins was not an option. I left for Expo and husband cleaned the room with supplies they gave him as no staff was available to clean it for us. He spent two hours scrubbing, including using a scrapper to try and get the glue stuff up. Full kitchen but no dishes, pots, silverware, cups, nothing; front desk had one pan only to loan us. We had to go to Wal-Mart and purchased basic items so we could cook. The carpeted floor was dirty and they did not have a vacuum to loan us so we had to live with that. No clean towels available till late that evening and could not get more during stay. The smell of ********* was in the hallway of the 2nd floor continuously. The room a few down the hall from us played loud mariachi music all day that was so loud it could be heard on the entire second floor. Other guest had large, unleashed dog that we came across several times in hallways and lobby. The front deck was not manned 24 hours, one morning the place was still locked up at 9am. We have stayed in this hotel a few times in the past and didn't encounter any of the above issues. Not sure what happened but after this stay, I have to say that this would not be a good place to stay with a family, and don't stay here for a pleasure trip. If you're in town long term for work and don't need a clean, quiet room, don't need a supplied kitchen so you can cook meals in room, and your job doesn't pay for a nice place then stay here. The front desk staff was nice enough (except for one older guy) but nice didn't get us towels or a clean room. And as we checked out of our prepaid room, they hit us with a Linen Service Fee of $5.98. No notice of that in advance and we sure did not get linen service during the three day stay, except for one initial set of sheets that my husband had to put on the bed the first day. Looking back, I cannot believe we actually stayed at this hotel after arrival, but at the time we felt that we had no options. If you're reading this review, you still have other options so take them!!!
좋아요
100생생 리뷰