"라벨로에서 머물기 좋은 곳이에요. 시내 중심가와 매우 가까워요. 수영장에서 바라보는 풍경이 정말 멋져요!"

"언덕에 자리 잡은 이곳은 라벨로에서 멀지 않은 곳에 위치한 조용하고 한적한 곳입니다. 여러 개의 독립된 숙박용 아파트가 딸린 빌라로, 가족이 운영합니다. 젠나로와 그의 딸 시모나는 정말 친절하고 모든 면에서 도움을 아끼지 않았습니다. 다만, 저희가 묵었던 객실에 몇 가지 유지 보수 문제가 있었는데, 이는 개선이 필요할 것 같습니다. 전반적으로 매우 즐거운 숙박이었습니다."

"이 호텔은 아름다운 산골 마을에 위치해 있습니다. 마을 자체는 비교적 조용하며, 호텔에서 마을까지 셔틀 서비스를 제공합니다. 돌아오는 길은 내리막길이라 걸어서 금방 도착할 수 있습니다. 객실에서는 해안선 전체를 조망할 수 있는 멋진 경치를 감상할 수 있습니다. 호텔에는 무료 주차장이 있으며, 조식 메뉴도 다양합니다. 강력 추천합니다!"

"매우 좋은 호텔입니다. 중요한 것은 서비스가 특히 좋다는 것입니다. 호텔에 가기 전에 궁금한 점이 있으면 이메일을 보내세요. 10분 이내에 답변을 드리겠습니다. 호텔에 도착한 후, 모든 직원들이 매우 친절했고 마치 집에 있는 것 같은 느낌이 들었습니다. 호텔의 시설과 가구는 이탈리아 스타일을 반영하고 있어 매우 고급스러운 느낌을 풍깁니다. 호텔의 전용 바닷물은 바위 가장자리에 있으며 해변은 없지만, 서비스가 특히 좋습니다. 바닷물의 질은 보통이라고 생각해요."

"위치가 정말 좋고 직원도 친절해요. 계단이 좀 아쉽지만, 경치가 그만한 가치가 있어요."

"Toro Hotel은 Ravello의 환상적인 위치에 있으며, 우리의 방문을 완벽하게 만들기 위해 충분히 할 수 없었던 작은 친절한 팀이 운영합니다. 아침 식사는 외부를 포함하여 밝고 쾌활한 지역에서 좋은 범위입니다. 우리는 Ravello를 탐험하면서 들락날락했습니다."

"We booked a terrace-view room at Palazzo Confalone and extended our stay because we were attending a wedding in Ravello. At around $750 USD per night, we expected a luxury experience. Unfortunately, it turned into one disappointment after another. The first issue was that the hotel charges one night before arrival and the remaining balance at check-in, not checkout. They charged my card for the rest of our stay before telling us that the room we booked didn’t have working air conditioning!! When we were finally shown our room, it felt like a sauna. There was a fan in the room, and we were simply told, “The AC is broken.” It’s July in Italy. Air conditioning is a basic expectation when you’re paying these rates. We spent about 30 minutes trying to resolve the issue, only to be told the hotel was sold out. I asked if we had paid for a room with air conditioning, and the answer was yes. I expected to receive what we paid for… Their solution was to move us to another property next door (about $250 USD a night). We agreed before really looking around, which was our mistake. Once we did, it was immediately obvious it wasn’t comparable. It was outdated, UNCLEAN, and nowhere near the quality expected, despite us paying luxury hotel prices. No partial refund, room credit, or other compensation was offered. When I explained that this wasn’t acceptable, I was told I could find my own accommodations. So I did. I spent an additional $1,200 out of pocket for one night at another hotel. The only reason we returned the next day was because all of the wedding guests were staying at Palazzo Confalone. Otherwise, we would have left completely. We were promised a suite for the remainder of our stay. Instead, we were placed in a dark basement room with no terrace or view—nothing like the room we originally booked. To make matters worse, the room was directly underneath the owner’s apartment! Every night we heard stomping, furniture moving, barking dogs, and constant noise until around 1:00 a.m. Every morning between 6:30 and 7:30 a.m., we were woken up by children running overhead! Hotels have problems sometimes, and I understand that. What matters is how they’re handled. What was especially disappointing was that after our stay, the hotel refunded only one night—the very night I wasn’t even staying there because I had to pay $1,200 for another hotel after being told to find my own accommodations. There was no compensation for the downgraded room, losing the terrace we paid for, the sleepless nights, or the overall experience during the rest of our stay. For a hotel that advertises itself as a five-star property, I expected much better customer service and accountability. I hope future guests have a better experience than we did, but based on ours, I would recommend looking at the many other excellent hotels on the Amalfi Coast before booking Palazzo Confalone."

"아침 식사는 훌륭했습니다!"

"아침에 눈을 뜨면 보이는 풍경은 정말 환상적입니다. 기대했던 그대로, 아말피의 전형적인 해안 풍경입니다. 직원들은 정말 친절하고 도움이 많았고, 아침 식사도 정말 훌륭했습니다. 마을에서 멀지 않아 해안 여행을 위한 좋은 거점입니다."