I had a few days to kill before a conference in the United States and thought I would pop down to Punta Cana to see what the place is like. I arrived here, super jetlagged after my fly from Australia, via the US. The staff at the front desk were extremely helpful and very friendly. I was too tired to go out for dinner so I ate at the hotel restaurant in the sky bar which is absolutely a spectacular place to eat. The views are amazing and the staff are super helpful and friendly plus the meal was delicious. It is Japanese inspired so just be mindful of that but I do like Japanese so it was great for me. I had a couple of problems with my room which meant I couldn’t sleep easily. After two nights of the same problem, (having tried to fix it after the first) they very kindly move me to a luxe Seaview room. They went over and above to help me. I get things break in hotels so I wasn’t that upset, especially since they firstly tried to fix it and then when they couldn’t, they promptly moved me. I could not ask for a better outcome. NB: I would suggest you pay for Seaview room because it really is just that much better. My other room was still well appointed and the hotel is very clean and well maintained. The location of this hotel is great. There are plenty of places to eat within just a few minutes walk - including coffeeshops and restaurants, so you have plenty of choice. The breakfast at the hotel was great as were the dinners that I had there. The beach is beautiful and I was surprised at how much I enjoyed it as the hotel has beach lounges reserved for guests and there is security in the hotel, meaning that non-guests don’t get in the way including locals, trying to sell stuff. I like there being no kids too. I did a tour to Santo Domingo one-day which meant during pick up the bus visited quite a lot of the other real luxury resorts and the one thing I would say this Hotel has over those ultra luxury all inclusive resorts is that you can walk to places easily and you’re not stuck in your hotel. I guess it depends on what you want, but I prefer to get out and explore a bit and this hotel certainly gives you that option. I would absolutely recommend staying here would come back again if I was ever in this part of the world
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