The Fairfield Inn & Suites Dulles Airport Chantilly is a decent hotel near Dulles airport and centrally located within Northern Virginia. I have stayed at least one night a week for the past year and keep coming back for many reasons. One is the quality of service provided by both Nassir in the evening at the front desk and Sandra in the morning during breakfast in their lounge. These two employees always go above and beyond to ensure each guest is recognized and helped with any requests. Nassir has been consistently attentive to my room requests, ensuring all my needs are met and providing excellent customer service. Sandra always ensures that breakfast items are available, guests are greeted, and she also makes sure that they come out with a smile after breakfast. One small token of appreciation I have seen her do is to provide a small candy to each guest after they finish breakfast and wish them a great day. You don't see that often in a Fairfield Inn, but in higher-end hotels where attention to detail is always relevant. These two employees genuinely deserve a lot of credit for the work that they do. Regardless of any criticism in other reviews about this property, when a staff member goes above and beyond to ensure that guests are recognized and treated fairly, it does make it easier to come back to this property. I would highly recommend it and continue returning because these two employees love what they do.
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