On the positive side--decent breakfast, nice and helpful staff and the facilities are adequately nice, although a bit dated. But this was a Disaster of a hotel stay! The worst of 4 roadtrips across the US in the past two years! -day 1, I was checked in by a friendly staff member who appeared to be on her first day...she was also dealing with police who had been called on some guests, and a rather rude man on a ladder who was doing some work on a ceiling vent with very loud tools. We could not hear each other and the poor girl was fielding a phone call at the same time, which she could not hear. -successfully checked in, room smelled like dirty laundry. I later identified the old wrinkled shower curtain as the problem. I lived with it. -Day 2 locked out of my room after breakfast...key not working... and nobody was at the desk to assist after ringing the bell for 20 min. The hotel phone rang and went unanswered several times as I waited. I finally flagged down the breakfast worker who didn't know how to log in. Eventually she had to physically go to the Tru Hotel next door (same ownership) and another 15 minutes later a nice man reset my key card. I had now missed the 8AM tour that was the reason I was even at a hotel. -I noticed an email from Hilton Honors a bit later saying my 3 day prepaid reservation had been canceled...I called Hilton Honors to find out who canceled... 45 minute phone call! HH talked to the mgmt of the hotel and discovered that it was the hotel who canceled by mistake. I was concerned they would remove my property from the room while I was out, but I was assured it was fixed and that I would keep my same room. -Later that afternoon someone tried to enter my room with a key as I showered. I had the security lever in place (thank God). They then knocked and shook the door several times. By the time I got to the door they were gone. I went to the desk, nobody there again. Day 3, locked out again. Luckily, there was a nice young man at the desk who informed me that my reservation had been canceled...again!!! He listened patiently and logged in to make sense of what had happened. He was able to find my original reservation, acknowledged the absolute ****show I had endured at this Hampton Inn, and offered to comp my stay. (I didn't ask to be comped.) At this point in time I have not been refunded anything from Hampton Inn. Hilton Honors gave me 500 HH points (nothing really) and they questioned whether this hotel should be part of the HH program at all. He told me Hampton Inns are for truckers! 😆 -So I will patiently await my refund or partial refund, although not holding my breath. I'll revise if it ever comes through.
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