Booked through Jet2 on HB and be able se we didn’t have the funds to upgrade at the time of booking the holiday with Jet 2, we upgraded to all inclusive at the hotel on arrival. We arrived at the hotel at 2.30pm and I had previously emailed the Hotel to enquire about the price to upgrade from HB to AI. I was quoted 89€ each per day, €890 for 5 days. On arriving, the Hotel tried to charge us €130 each per person for the upgrade to all inclusive. It wasn’t until I showed the email that they relented. It would have been cheaper to book through Jet2 at £404 each for the 5 days, so I would advise anyone to do so, as fthe are able to. . We had a good time, and this is a relatively good 5 star hotel. The food in the pool bar, which we used every day, was excellent. The Buffet Breakfast was good, but the evening buffet dinner was inconsistent. The selection of dishes available appeared to improve as the hotel occupancy levels increased! No one really explained how it worked and my wife had bones in her fish at least twice. So we booked dinner in the other restaurants on site, which were good. The seaside grill was exceptional. The Tapas bar, was good though we could have done with some more information when ordering, as the portions were huge. Our deluxe sea view room was excellent which we upgraded to for 250€. Well worth it. All went swimmingly until the last day of our holiday. As we were on a night flight home to the UK, we tried to extend to a late checkout. We had to wait until 10am on the day we left to find out if our room was available for us to stay in. And only then were we told we could not keep the room for longer. On checkout, I was told our all inclusive allowance finished at 12.00 noon, even though we were at the hotel until 7.00pm. So basically we paid for 5 days, but got 4 days worth of all inclusive (which at these prices is quite a big deal). I tried to point this fact out, but got the normal company policy response, which is massively disappointing and not what I expected from a 5 Star hotel. The ironic thing is that my wife and I eat healthily, and are not big alcohol drinkers, so we would get no-where close to consuming anywhere near the amount we paid for. We really liked this hotel and were going to come back next year for a 60th birthday celebration, but this last day experience has spoiled our stay. No one wants to be ripped off for their hard earned cash. This was never explained at the time of purchase. Needless to say, we shall be holidaying elsewhere for next year’s birthday celebrations.
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