Paid for an upgrade to a room at the back after reading reviews describing noise levels. Glad we did because this motel fronts a busy motorway and still traffic noise at a bearable level from back row room. Room was large and very clean although 2 small living cockroaches in bathroom. Husband found bed to be perfect but I had trouble sleeping on it. You can’t please everyone. When we arrived around 5pm the main door to the office was locked but a fellow, either a customer or worker was sitting on a waiting area seat in the reception area and told me the manager was not there but I could use a side door. That was no problem as within a minute or 2 the manager arrived and I told him who I was and he remembered I had called an hour before to check on the availability of a suite rather than a room. Only thing that stopped me short of giving 5 stars was the manager’s apparent distain at having to serve a customer. The dear man couldn’t have looked or come across to me as more put out by having to attend my booking. He offered very little information. When I asked about the wifi password ( wifi did not work at all by the way, even with instructions ) he disinterestedly told me it’s on the back of the key. Also on the back of the key was information on what to do if the tv gives a no signal message. I don’t know why he couldn’t be bothered to explain that. So all up, he was a very poor ambassador for the motel and could easily, single handily ruined the start of someone’s vacation vibe with his “ can I just get this over and done with” vibe. I maintained my chirpy and happy disposition in the meagre attempt of cheering up this poor soul. Alas, it wasn’t to be although when I asked about distances /directions to a venue we were to attend, old mate, worker/customer was all for telling me everything I needed to know. Thank goodness I had him to share the information I needed because once that key was in my hand, Mr manager had done his part and no further talk appeared to be necessary! Maybe HE needs a holiday? Other than that, the suite was suitable for a longer stay with microwave, cooktop, kettle and mini fridge/freezer. There was adequate crockery , cutlery, pans, toaster and washing up items to be able to prepare food for 2. We only stayed the one night and did not eat dinner or breakfast from the dining room on site. I knew about the dining room from reading reviews, not Mr Manager.
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