AKA 센트럴 파크

服務周到，位置優越，價格合理，非常滿意

호텔은 전형적인 뉴욕 호텔에 대한 우리의 기대를 뛰어넘었습니다. 객실은 도시 기준에 비해 넓었습니다. 특히 야외 활동을 좋아하는 우리와 같은 피트니스 애호가에게는 센트럴 파크가 도로 건너편에 있기 때문에 위치가 최고였습니다. 안타깝게도 방문할 수 없었던 AKA 카페가 붙어 있지만 근처에 카페와 레스토랑이 많아서 이상적인 위치입니다. 직원들은 매우 친절하고 도움이 되었고, 우리는 짐을 많이 가지고 보스턴까지 차를 몰고 가야 했는데 컨시어지가 호텔 택시를 준비하는 데 도와주었습니다. 운전사는 매우 전문적이고 효율적이었습니다. 헬스장은 매우 넓고 모든 기계가 있으며 매우 깨끗합니다. 말할 것도 없이, 거의 비어 있어서 그곳을 독점할 수 있습니다! 호텔에는 세탁실이 있어 장거리 여행객에게 매우 유용합니다. 꼭 다시 갈 겁니다!

Read and judge for yourself. I received an email 2 days before my trip letting me know there would be facade maintenance and to possibly expect noise and obstructed views from 9-5 during my stay. Fine, but, struck me as shady to send the note 2 days before with a 72 hour cancellation policy. I needed to work from the hotel so given this info I might have looked for another place. Day of, my flight lands at 5am, and I head to the hotel to check in. The place is a ghost town. I wait for somebody, anybody, to help, but not only was nobody working the front desk, there was no security or anybody from the hotel FOR OVER AN HOUR before I decided to leave. Who knows when someone showed up eventually. I left after 2 more people came in and we were all flummoxed on what to do. I tried calling the hotel 5x and could see the phone as it was ringing. I leave a voicemail (which was never answered, btw). From the lobby I tried calling the sales line and got through to a person who informed me that since it was the morning of the day after check in (because I booked an extra night to ensure I’d have a spot after arriving early in the morning) they could not alter, cancel, or do anything with my reservation. I was stuck. At this point I was panicked and decided to leave to find a place to crash before important work meetings. Alas, there must have been something going on in the city that evening. I physically had to walk into hotels to inquire about availability because reservation sites don’t let you book for the night before given an early morning check in. I got no after no given hotels were fully booked when thank God a Hilton had an opening. Another hour wandering around New York in the morning after a long flight to find this room. AKA’s General Manager, Lauren Barbot, emailed me later that day to ask when I expected to check in (lol). I explained what happened and guess what? No response. I bumped the email a week later as at this point I never received a call back to my voicemail or response to my email. She never responded and it’s going on 3 weeks. So… good luck if you decide to stay here. Sharing in case my experience is helpful to others deciding. At least the Hilton had several front desk people, a security guard, and I imagine if I called them someone would have picked up or called me back.

Perfect Christmas in New York. Family of 4 enjoyed a terrific holiday. Fantastic location, behind the Plaza Hotel so just a few steps away from Central Park South with useful subway access. Rooms had plenty of space. Comfortable large beds. Good kitchen including coffee maker. Amenities on offer were also great - cinema room, bar, cafe, fitness centre, laundry.

Great experience. Outstanding location. People very kind . We spend almost a week at AKA Hotel, and couldn’t be better. The hotel is new and with good facilities, at the best location in NY. We truly recommend to anyone . We will come back soon !!!

The location is excellent, just a few meters from Central Park, the Apple store on 5th Avenue and all the shops in the area. The facilities are good, but the kitchen utensils and cabinets need to be updated immediately, as they are worn out and have unacceptable defects for a hotel of the quality of the Aka. The room was reasonably clean. The kitchen was very greasy and had apparently not been cleaned properly. I was charged incorrectly at check-in and had some difficulty explaining the mistake to the manager. After a tiring explanation and sending an email with the previously agreed reservation, he finally understood and said he would reimburse me promptly. The reception staff are cold and inattentive, and even when I or my children greeted them, they did not respond, apparently more concerned with handling their cell phones.