My Brother was trapped in the elevator and almost died ( - 엘레베이터에 갇혀 죽을뻔했어요 항궁붕등 동망췽셍횽 상과도 안 함 X)
my younger brother was trapped in the elevator for over 20 minutes. He has severe claustrophobia and is still unable to use elevators. When I went downstairs to address the issue, there was no apology from the staff; instead, they said they were unaware of the situation and mentioned that they had apologised to my brother over the phone. I am very angry about the unprofessional attitude of both the manager and the staff. I chose this hotel thinking that a large corporation would ensure safety, but now I am completely disillusioned with Hilton hotels. I have also suffered mental distress from this incident.