툴룸 럭셔리 호텔

'I can’t say enough wonderful things about Hilton Tulum Riviera Maya! Everything has been absolutely perfect—the breathtaking nature, the abundance of wildlife, and the top-notch food and drinks. This is the kind of place we could happily return to again and again.'

'I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort.'

'Good place and great food'

'툴룸 호텔 지역에 위치한 호텔, 바다 옆에 레스토랑이 있으며, 아침, 점심 및 저녁 식사를 위해 바닷 바람을 불 수 있습니다. 호텔 서비스는 매우 좋으며 직원은 유창한 영어를 구사하며 의사 소통은 매우 원활합니다. 프론트 데스크와 레스토랑 웨이터의 서비스 태도를 포함하여 매우 부드럽습니다. 매우 좋습니다. 물론 호텔 소비는 서비스 요금의 15 %를 지불해야하며 모두 청구서에 포함되어 있습니다. 호텔은 고객과 의사 소통하기 위해 Whatapp을 사용합니다. 질문이 있으면 호텔 직원이 처음으로 답변을 드리겠습니다. 꽤 편안합니다. 호텔은 비교적 작고 시설은 평균이지만 해변의 별장에 머무르는 것이 좋습니다. 호텔은 Ahu Hotel과 매우 가까우며 자전거로 5 분 거리에 있으며 유명한 Tulum Sculpture Mother Nature를 볼 수 있으며 옆에 스타 벅스가 있습니다.'

'Our stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind. What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return'

'내가 머물렀던 최고의 정글 호텔 중 하나 무료 자전거, 카약, 동굴 탐험 활동이 있습니다. 근처에 레스토랑이 있으며 가격은 약간 비쌉니다.'

'This hotel is great value for money in terms of all you can eat and the price. The hotel does feel too overcrowded there are so many sun beds on the beach that it takes away from the beach. The hotel did not warn about seaweed before arrival and it was very 50/50 in terms of staff friendliness'

'Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation. The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible. The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic. Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea. We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out. Would return for sure.'

'훌륭한 호텔, 기대 이상으로, 전체 호텔은 열대의 작은 삼림 공원이며 매우 아름답습니다. 집사 서비스는 무적이지만 식당 서비스는 평균입니다. 호텔 옆에 X'Caret Park에 대한 전용 출입구가 있습니다 (로비에는 보트로 갈 수있는 전용 인공 운하가 있습니다). 무료로 식사를 위해 해변 식당으로 절반의 수익을 내고 공원에 들어가는 것이 매우 편리합니다. 음식은 괜찮습니다 (모든 포함 호텔이 너무 높지는 않습니다). 호텔은 매우 넓기 때문에 다양한 지점까지 골프 셔틀 버스가 있습니다. 정원에는 모든 종류의 야생 동물이 있습니다. 원숭이들은 우리 방의 발코니로 직접 올라가서 그들과 가까이 접촉했습니다. 물론 그들은 다른 뱀, 사슴, 도마뱀 등도 보았습니다. 객실은 완비되어 있으며 침대는 매우 편안합니다. 중국 식당에서 오징어의 메인 코스는 맛 있으며 주문됩니다. 해변은 약간 가난하지만 재미있는 점이 너무 많고 안뜰 자체에는 미니 마야 유적지가 있기 때문에 전반적인 경험에 영향을 미치지 않습니다.'