툴룸 럭셔리 호텔

'已經離開Tulum將近一週了，在一週繁忙的工作中還能讓我時常回憶起來在Tulum Casa Malca酒店的點點滴滴。這是一次説走就走的旅行，沒有太多時間攻略酒店訊息。開始查了一些最貴的酒店、服務最全的酒店、評價最高的酒店等等，但是沒有任何一個酒店讓我很有感覺。突然在小紅書上看到Casa Malca酒店很少的帖子，看到Casa Malca的環境照片非常有博物館的感覺，而且海邊的佈置風格很有氣質，不是奢華且大眾的風格，而是小眾有調性，有一種逃離的感覺。直覺告訴我，就是這家了，我就非常快的定了Casa Malca三個晚上。 從繁忙的工作的城市飛到坎昆後，自己開車兩個小時到達Casa Malca的時候，有些精疲力盡了。能感覺自己還沒有從現實中逃脱出來的感覺，可能還是帶着serious face進入的酒店。當慢慢往酒店lobby進入的一路，很有神祕的感覺。當走到前台迎接我的是一張非常温暖和charming的笑容的前台小哥哥Yair（也非常帥氣），讓我頓時感覺到了温暖。 因為是特意過去給自己過生日，酒店還特意安排了升級房間和佈置了房間，這些都沒有預估到的驚喜，讓我一下子穿越到了幸福和快樂。 住在酒店的三天，我吃到了比全球各種酒店早餐都好吃的Egg White Omlette，非常乾淨健康和蔬菜種類極其豐富，還很美，到現在我很懷念。雖然我平時不吃pastry，但是餐廳的服務員給我送過來，我嚐了最愛的carrot cake，也非常好吃。泳池也非常有設計感。 這裏應該非常適合辦婚禮和party，有種完全屬於自己的感覺。 我必須要非常感謝非常細心服務和charming笑容的Yair，可以讓我的孤獨的生日trip如此温暖和快樂。這裏的工作人員讓我能感覺到是發自內心真正的笑容，而不是為了工作而工作的笑容，這兩者是完全不同的。在裝修設計都層出不窮的時代下，非常真誠非常有心的服務和笑容，會給整體的感受加上隱藏但非常重要的分數。'

'Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation. The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible. The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic. Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea. We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out. Would return for sure.'

'I can’t say enough wonderful things about Hilton Tulum Riviera Maya! Everything has been absolutely perfect—the breathtaking nature, the abundance of wildlife, and the top-notch food and drinks. This is the kind of place we could happily return to again and again.'

'리조트에서의 우리 체재는 3.5/5이었다. 나는 당신이 VIP 방을 가지고 있다면 모든 포함의 이점은 그만한 가치가 있다고 생각합니다. 수영 실을 갖는 것은 바쁜 수영장에서 시간을 보내는 것이 좋았습니다. 리조트를 5 인으로 유지하지 못하게 한 가장 큰 드롭백은 음식이었다고 생각합니다. 품질은 휴일 여관 아침 식사, 점심 및 저녁 식사였습니다. 음료는 적어도 VIP 바에서 훨씬 좋았습니다. Tulum 스트립의 나머지 부분에서 해변 위치와 고립은 정말로 멋졌다, 우리는 해변 지역을 정말로 즐겼다. 그것은 Tulum 유흥과 약간 다르기 때문에 리조트에서 택시를 위해 상당한 금액을 지불 할 준비를하십시오.'

'This hotel is great value for money in terms of all you can eat and the price. The hotel does feel too overcrowded there are so many sun beds on the beach that it takes away from the beach. The hotel did not warn about seaweed before arrival and it was very 50/50 in terms of staff friendliness'

'I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort.'

'Our stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind. What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return'

'방은 너무 편안하고 넓으며 발코니는 편안하고 잘 갖추어져 있습니다! 에어컨이 충분합니다. 침대는 편안합니다! 호텔 수영장은 훌륭합니다. 일광욕을 좋아합니다! 호텔에는 독특한 자연 동굴 수영장도 있습니다!'