더 웰즐리 나이츠브리지 어 럭셔리 컬렉션 호텔 런던

저는 그저 빈 테이블에 앉아 차를 마시고 싶었을 뿐인데, 정중하게 물었더니 직원이 무례하고 적대적인 태도로 대답했습니다. 놀랍게도 그는 아무 이유 없이 저에게 소리를 지르며 제가 무례하다고 비난했는데, 전혀 근거가 없었습니다. 좌석이 있음에도 불구하고 그는 제가 그 자리를 떠나라고 고집했습니다. 이런 경험은 저를 굴욕감과 부당한 대우로 느끼게 했습니다. 손님 만족과 환대에 집중해야 할 호텔에서 이런 상황이 발생하도록 내버려 두었다는 것은 매우 우려스러운 일입니다. 이 호텔을 고려한다면 직원들의 태도와 상황 처리가 끔찍했고 합리적인 고객 서비스 기준에 크게 못 미쳤기 때문에 주의를 기울이시기를 강력히 권고합니다.

This is the most incredible hotel I have ever stayed in - it will forever be my London go-to. The staff are kind and welcoming. Every-time you step into the building they are ready with the door open, with a warm smile to greet you. They ask all about your day and really put effort in to establish a connection. You really do feel like royalty with everyone happy to assist with anything you need. In particular I would love to thank DJ who checked us in and showed us to our room, you really made the experience. Also to Arthur the driver, it was so lovely to chat and hear your stories - happy retirement, I hope you have a fantastic well deserved rest! And to Fred, who was only in his second week and was absolutely lovely - possibly the kindest hotel staff member I have ever met. As for the rooms, they are gorgeous. So clean with every amenity you could ask for. The bed is so comfortable - the best sleep I’ve ever had in a hotel with absolutely no outside noise. It was our anniversary and the hotel kindly upgraded our room - they gave us cake and a handwritten card signed by all the staff! I can honestly say we couldn’t have had a better time and that was thanks to this hotel! I do not have a single negative comment. I read a review that complained about cigar smoke smell, but we did not experience this at all. Once again, thank you so so much. I cannot wait to be back.