"나는 모든 기업 표준 가구와 장식으로 개조된 오래된 모텔에서 무엇을 기대해야 할지 몰랐습니다. 매트리스는 부드러웠고 지원이 없었고 두 개의 전등갓에 곰팡이가 있었고 Wyndham 방에는 예상보다 더 많은 먼지가 있었습니다. 가장자리에 이 있었지만 핵심은 좋은 가격에 좋은 방이었고 우리는 다시 거기에 머물 것입니다."

"We spent a weekend in Lenox and stayed at the Hampton Terrace Inn. This was not our first time, and the experience still was excellent. We stayed in the main house and enjoyed the ease of walking downstairs to the large sitting room with fireplace and a piano. The room and bed were comfortable and clean. The breakfast was excellent. The inn is within walking distance to the downtown area with its many excellent restaurants and shops, our favorites being Alba and Cello for dinner, and Haven for lunch. In the summertime, its close to Tanglewood music center. Stan is an excellent host and we have no reservations about returning again."

"솔직히 말해서, 이것은 미국 동부에서 가장 비용 효율적인 호텔입니다. 침대는 매우 편안합니다. 웨이터가 필요할 때 해결책을 찾을 수 있습니다. 매우 좋습니다!"

"We had stayed at the Constance Inn before it became the Hideaway Inn and loved it. Sadly it’s not the same Inn! We were told in a confirmation email from the Hideaway that there would be a continental breakfast. There wasn’t. We were given the wrong room initially and switched to another room but never given a new entry code although we tried to contact staff multiple times through text and phone. Trash was left in common areas for days. Much of the furniture was uncomfortable to sit on. The place felt generally uncared for. And what was most infuriating has been seeing all the fake five star reviews posted on various sites. Staying at the Hideaway Inn was the worst part of our 2-week vacation. And that’s saying a lot because the East Coast was experiencing an extreme heat wave when we visited."

"5/5 Stars – Incredible Customer Service by Samantha at Element Lenox Berkshires! We had an absolutely wonderful stay at the Element by Marriott Lenox Berkshires, and it is all thanks to Samantha at the front desk! We arrived well before the standard check-in time after a very long, exhausting journey. Our two young children were completely worn out and desperately needed to rest.Instead of making us wait, Samantha completely stepped up and demonstrated excellent customer service. She immediately expedited our room availability and even upgraded us to a beautiful room with a kitchenette! Having that extra space and the Element kitchenette setup made traveling with small kids infinitely easier.The room itself was awesome—clean, spacious, and perfect for our family. A massive thank you and a huge shout-out to Samantha for going above and beyond to turn our stressful travel day into a relaxing vacation. We will definitely be back to this property!"

"My stay at Gateways Inn was overall a pleasure, with a couple of mysteries/things I would have preferred to be different. First, the positive aspects, of which there are many: - location is amazing -- a quick ~1 block walk to downtown - best bathtub EVER! I chose the Portia room, because it had a lovely bathtub with a handheld shower. I adore baths, and didn't expect to want to take a shower, so I figured it would be perfect, and it was! Really amazing tub, filled very quickly, water was very hot, etc. - generously sized, beautifully decorated and comfortable room, with two huge windows, electric operated gas fireplace, and a smallish flat screen tv. - king sized, very comfortable bed. Not super tall, not "squishy", not hard -- just right. - My room, and the Inn in general, were both very *quiet* -- I had neighbors directly next to me, but I never heard them and they never heard me (which is good, since I'm a night owl) - a generously sized breakfast is included - the room was impeccably clean - check in and out were a breeze And then, the mysteries/things I might have wished were different: - check-in and check-out were a breeze, but other than those times and the one breakfast I attended, I never saw a staff member. It felt a bit as though I was in an AirBnB; the key card enabled access to the building (which was essentially locked all weekend after the weekend guests arrived on Friday), and to my room. At one point, I postulated how I'd deal if I lost my key card, or if they became inactive (close to proximity to a magnet, or something like that). - breakfast selections were a bit limited, and further limited for me because of dietary restrictions. When it arrived, it was *extremely* salty. I had asked for no seasoning, but said "salt is okay"; I think that may have been taken not as I had intended it. - there is no "lounge" area at all. The foyer is *gorgeous* -- large, open to the 2nd floor, with a gracious stairway. Further in to the right is the breakfast room (which I'm assuming is the restaurant when it's open for the season), and straight ahead is a bar. I visited others in town over the weekend at their Inns, and saw comfortable living room spaces with couches, games, etc. Gateways has nothing like that, which probably added to the quietness. - the room had a slightly perfumed scent, which I personally don't prefer; but it wasn't overpowering Overall, I would gladly stay at Gateways again. It was very well located for the event I was attending, my room was perfect for me, and I was able to socialize with friends in other ways."

"We stayed here some years back. Everything was great - esp the beautiful breakfast we had in our room. This time it was disappointing - the room we stayed in had a bathroom that wasn't designed for average sized people. But most disappointing was the breakfast - an average cinammon croissant and a delicious quiche that was so small we left hungry. Definitely not like it used to be- won't be returning..."