The Constance, the Whitlock, & the Dewey by the Lenox Collection

I stayed before and it was such a lovely visit. This time was more disappointing. I was asked what time I was coming, which I shared. When I arrived there was no one at the desk. There was a sign saying she had stepped away with a number to text and call, . I tried both options and no one responded. It was after eight pm and I was exhausted. I waited twenty minutes before she arrived back. She was kind and apologized, which I appreciated. Though when it’s late and you are tired, I felt twenty minutes was a long time to wait for your room. Plus, don’t put out a number and not respond to calls or texts. The other thing is when I went up to the room, the door was wide open. As a solo female traveler I felt uncomfortable with that. I don’t know who was in there before I got there. What guests could go in and out. So those were my big complaints. Again as a female solo traveler coming in late, they seemed important to me. The place itself is cute and clean. The staff is friendly. The breakfast is nice. I am not certain I will stay there again by myself.

The Delightful Lenox Collection! The Lenox Collection sites were elegantly & beautifully appointed & optimally located, with walkabiliry to restaurants & commerce in picturesque Lenox. Staff member, Logan, who served in multiple capacities-from check-in/out to breakfast serving, constantly went above & beyond the call of duty-& was terrific. The continental breakfast, which included fruit, Greek yogurt, granola, (my typical fare-which was comforting)-& croissants or bagels, + hard-boiled eggs, as well as juices and coffee, was tasty & nourishing. The Ass’t manager & her husband were ultra-considerate & helpful. Maybe more bathroom counter space, & a table in the bedroom would have helped with my daily routine-but my gorgeous outdoor access was divine! Thank you! ❤️

Needs updating … room was slightly musty with a view of stairs and a walkway … very uninspiring… if you plan on not spending anytime in your room other then to sleep then fine. Check in person was surely and unfriendly and very much resentful that I booked on *******