The complimentary shuttle to town is not allowed to be used by people checking out. I was not informed of this until trying to board the shuttle when I was blocked and made to pay for a hotel taxi which only goes to the airport. Keep this in mind when planning to leave the resort. The all-inclusive does not include snacks at many of the cafés and also does not include café drinks like cappuccinos. Those all cost extra. Much of the staff speaks little or no English so it was hard to understand what the staff were saying. Pools and beach close way too early, beach closes before sunset and pools close before dinner has even started. Don't expect to take any moonlight walks on the beach either, as they post security to keep everyone out. The beach has a VIP area, but it is very similar to the normal area. Both the beach and pool have beds for all guests. Restaurants do not serve appetizers or desserts, those are both buffet style from a buffet split across all three dinner restaurants. Additionally the native food restaurant is not open to eat inside, instead it uses the same venue as the breakfast buffet. I was informed that the tennis courts are closed, the gym is still open though. The beach bar and poolside bar are really just one bar which is located away from the beach and outside the pool area. TVs in the room do not accept USB or wireless input so remember to bring your HDMI cords. Slow service at the breakfast buffet and dinner, though the food was good. The rooms were very nice and spacious, I had the Junior Suite. AC worked perfectly. Laundry service is extremely costly, over 80 USD for one load of laundry. The spa has many services and is priced pretty similarly to other spas in Cartagena. Option to book a room with a private hot tub is only available on their website, from what I can find. (The company website, not the specific hotel's website) I would only recommend this resort at the 55% discount I got when booking it.
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