Apartment Metropolitan

"My overall experience during this stay was very poor, and I especially want to complain about the check-out process. After checking out, the staff pointed out a stain on the wall and directly deducted 400 euros from my deposit. The actual picture they sent showed a very light, small mark that could easily be cleaned by routine housekeeping. Furthermore, I don't know if it was a pre-existing issue. It wasn't a stubborn stain, a large area of dirt, or damage caused by human activity that would warrant an additional charge or accountability. It certainly didn't justify such a severe penalty. When I tried to explain and communicate with the hotel, they refused to listen to my explanation, insisting on categorizing it as 'dirt.' Their communication was perfunctory and their attitude was stiff. They were unwilling to negotiate or handle the situation flexibly, overreacting to a minor issue. It felt like they were deliberately trying to find fault and overcharge me. Now I have to spend a lot of time and effort trying to get my money back, and I still haven't received the refund. The room's basic facilities were decent, but this unreasonable accountability and their handling of communication were truly disappointing. They showed no respect for the guest. I will not be returning, and I warn other potential guests to avoid booking this hotel and be cautious of this trap. Below are the pictures of what the hotel called 'severe dirt.'"