멜라카 내에 위치한 The Apple by Urban Luxe Suites Melaka에서 머물러보세요. 숙소는 메나라 타밍 사리에서 2km, Cheng Hoon Teng Temple에서 17분 거리에 있습니다. 무료 Wi-Fi가 제공됩니다. 구내에는 전용 주차장이 마련되어 있습니다.
일부 객실은 간이 주방뿐 아니라 에어컨, 평면 TV, 세탁기, 주전자도 제공합니다.
The Apple by Urban Luxe Suites Melaka의 투숙객은 실내 수영장, 정원을 이용할 수 있습니다.
숙소 근처에는 스타더이스, 바바 & 뇨나 전통 박물관, 스트레이츠 중국 보석 박물관 등의 주요 명소가 있습니다. 멜라카 국제공항은 7km 거리에 있습니다.
'Overall, the stay was good, but the handling of an accident involving the room key was very unprofessional.
I accidentally left the room key (only one set was provided) inside the room. When I reached out for assistance, the customer service staff seemed more focused on blaming me rather than helping to resolve the situation. The incident happened around 6pm. Initially, I was told that a staff member would come over, and I was even asked to prepare a tip for the assistance—which I didn’t mind, as I just wanted the issue resolved so I could have peace of mind for dinner.
However, things did not go as promised. I was told to go out first and wait to be contacted when the staff was about to arrive. I went to a nearby shop for dinner and waited, but as expected, no update came. I tried messaging and calling multiple times, but there was no response.
After some time, another staff member messaged in the WhatsApp group, suggesting that I go for a walk while they arranged for someone to enter the room to look for the key without my presence. I was not entirely comfortable with this, but I agreed as I had little choice.
At around 9pm, the customer service staff contacted me again to ask where I might have dropped the key. I politely suggested checking the living room floor area. Unfortunately, the reply I received was sarcastic, which made the whole experience even more unpleasant.
To keep it brief, while the property itself was fine, the customer service was unfriendly and the handling of the situation was disappointing.'