더 오키드 파사로스 고아 - 커플 전용 리조트 객실은 인기있는 베나울림 호텔로 2024년도에 리모델링되었습니다. 호텔에서 수라발리이 단, 7km 정도 거리에 있고, 고아 다볼림 국제공항이 단, 37km 정도 거리에 있어 교통이 매우 편리합니다. 주변에 St. Anthony Chapel, 베놀림 비치, Maria Hall 등 유명 관광지들이 많이 있어 특별한 여행을 즐기실 수 있습니다. 여가시간에는 호텔의 다양한 여가시설로 알찬 시간을 보내실 수 있습니다. 호텔에서는 쾌적하고 편안한 주차 서비스를 제공합니다. 많은 여행자들이 선정한 우수한 청결도를 자랑하는 호텔입니다.
'I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros.
Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression.
We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice.
However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep.
We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel.
The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional.
Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website.
We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns.
Yours faithfully,'