휴스턴 더 메닐 콜렉션 근처 호텔

A Stage IV cancer diagnosis makes your world stop: so many unknowns, so many decisions, so much uncertainty. When seeking treatment at MD Anderson, I selected to stay at the Hilton Medical Center. As a Gold Status member, certain privileges like room upgrades and food credits are afforded to the customer. I have been staying at this hotel on each trip to MD Anderson Cancer Center since October of 2022. Most times, my stay had to be modified, either extended or shortened. This is quite common, and, as the hotel staff acknowledged, something they work with on a daily basis. When undergoing treatments, flexibility is key. I have never had an issue modifying my stay. Sadly, this was not the case on my most recent trip in February 2023. I was booked for a two night stay, but had to go home a day early because I was literally too sick to undergo chemotherapy. When I checked out about 10AM, a manager (Karla) informed me she had chosen to enforce the one night penalty policy. This had NEVER been done before, and when I expressed my concern, she told me several different versions of untruths. She said the ”policy had changed” and also that she ”tried to remove the charge and the computer would not allow her to do so.” When I called the Hilton Honors Customer Service, I spoke with Carl who explained that the policy states that the hotel ”may” charge fees. It is at the discretion of the hotel employee. Carl called the hotel and spoke with Courtney, who said I would not be charged for the additional night. But, Karla would have none of it. I was going to have to pay. On a follow up call with Karla on Tuesday, she refused to grant me the courtesy of waiving the cancellation penalty. She did acknowledge that the courtesy of waiving penalties had been granted in the past, but she was choosing to penalize a loyal Gold Status cancer patient who was so sick she had to return home immediately. I am extremely disappointed in how this situation was handled.

놀라운 숙박. 일부 대륙간 대륙이 일부 지역에서 약간 감소한 것을 알고 있지만이 속성은 확실히 그 중 하나가 아닙니다. 깨끗하고 편안한 객실, 침대는 매우 편안하고 빨리 잠을 자게되었습니다. 내가 만난 모든 직원 (나를 체크인 한 케이트에서) 19 일 저녁 식사를 한 라운지의 젊은 바텐더와 웨이터까지 모두 최고 등급이었습니다. 참고 - 내 Uber 운전자는 바로 지나가고 옆집 Doubletree로 들어갔다. 도로에는 실제로 중요한 표시가 없습니다. 거기에 도착하면주의하십시오. 그것이 유일한 결점이었을 경우 (그리고 그것은) 속성이 휴스턴에서 가장 좋은 호텔이 될 수 있음을 의미합니다.

I stayed at CQ for a business trip last week. The room was super comfortable, the curtains fully blacked the room out for a great night sleep, the hotel is in the perfect location, and the staff was awesome. I love this hotel, highly recommend to anyone staying in downtown Houston.

房間大；配套設施設備不錯👍配有戴森吹風機，還有國人喜歡的開水壺。但是我的人住 感覺超級差：1，）我長途國際航班抵達酒店比規定的3pm 入住早了2:30分鐘，check in 的服務人員Jalisa 非常強硬的告知我想提前check in 必須交75美金💲 沒有任何可以商量的餘地 。2 ）在找了另一位服務人員説明情況後幫助我們辦理check in 時又説我們必須交5天房費和400美元按金（我在攜程預訂時5天房費全部付完）又需要查實等待⌛️我也積極打電話聯繫攜程，等完成這次人住手續已經過去1小時30分鐘。3，）我入住酒店第一天洗澡熱水就不熱無法洗澡打電話給 room service 來了一個修理的人修理了一下，熱水熱了一點，本以為第二天熱水♨️應該繼續保持，可惜第二天還是沒有熱水♨️洗澡打電話給Room service 電話沒有人接，再打電話給前台連續打7次也同樣沒有人接，衹有下樓到酒店前台去反應熱水問題（同樣遇到Jalisa 態度也是超級不好👎衹是很冷淡的説我會記下你的需求，我再問什麼時候會有人來幫我修理好熱水問題，回答不知道，理由是時間晚了（當地時間9:45pm ）我説酒店是24小時有人service, 她説不是，不停給你找各種理由推脱😡我非常生氣😡這時旁邊一位男服務人員（辦完另一個客人的服務手續後，看不下去來幫我，告知我會聯繫人來修理並請我回房間等待（在男服務人員幫助下大約10分鐘後有了熱水♨️可以洗澡了）4，）在後續幾天每當路過前台再遇見Jalisa（前台服務員）都是橫眉冷對看看我。這就是我6天5晚的入住體驗。😅😅

아주 좋은 장소와 서비스는 훌륭했습니다! 호텔에 먼지가 많은 곳이 거의 없다는 것을 제외하고!

주차장 3 층에 주차, 1 박 15 칼, 호텔 객실은 매우 새롭고 객실의 침대는 매우 편안합니다. 아침 식사는 간단하지만 맛있습니다 😋 국내 선제품 요리와 다릅니다. 휴스턴 여행은 여기에 머무르는 것이 좋습니다

호텔 전체에서 ”탄” 냄새가 났습니다. 제가 배정받은 방은 금고가 작동하지 않았고 욕실 문 잠금장치도 작동하지 않았습니다. 그 외에도 침대는 편안했습니다. 가격이 비싼 방에 대한 기본적인 경험이었습니다. 별 3개 드립니다. 갤러리아까지 걸어서 갈 수 있는 거리입니다.

숙박은 훌륭했습니다. 방은 깨끗하고 신선한 냄새가 났으며 침대는 매우 편안했습니다. 직원들은 친절하고 전문적이었습니다. 우리를 따뜻하게 환영해 준 David에게 소리를 지르십시오. 호텔은 주차 요금을 부과하지 않습니다. 이는 매우 이례적입니다. 호텔은 주차장과 호텔 뒤의 표면 주차장을 제공합니다. 위치가 매우 편리합니다. 교통량이 없으면 시내까지 차로 15분, 갤러리아까지 10분, 기념 공원까지 10분 거리에 있습니다. 도전은 실제로 호텔에 도착하기 위해 정면 도로를 탐색하는 것이지만 Waze 또는 Google 지도는 안내에 따라 자리를 잡았습니다. 호텔은 확실히 오래된 건축 양식을 가지고 있지만 객실은 매우 깨끗하고 잘 관리되어 있습니다. 컨시어지 라운지에는 탄산음료, 맛의 물, 스낵이 갖춰져 있습니다. 방음이 충분해서 고속도로 소음에 한 번도 신경쓰이지 않았습니다! 우리는 매년 수십 개의 호텔에 머물며 이 호텔은 단순히 우리가 경험한 최고의 운영 속성 중 하나입니다. 확실히이 속성을 추천하고 다시 여기에 머물 것입니다.

d by Marriot houston westchase  asa johnson ​ You CAUTION! THEY RELEASED MY PREPAID ROOMS AND WE ARRIVED ON A RED EYE FLIGHT TO NO WHERE TO STAY WITH ALL SURROUNDING HOTELS FULLY BOOKED. These rooms were confirmed for weeks before. They never called or emailed until that they oversold. I literally called when I was in my rental letting them know I was on the way, and they told me sorry I will need to call another hotel because they over booked. Why they gave someone both if our double rooms, I don't know??? I explained that is unacceptable. Here are photos of the rooms they sent put us in due to their inconsideration. Nasty just nasty. Mold, Hair, dirty, ran down. They finally sent a cancellation email after we showed up for our reservation. Austin Gerdes the Assistant is the general manager that gave away our rooms and he wouldn't return any calls. I felt bad for the poor lady on duty trying to clean up his mess. She gave him my number over the phone but he never called. How inconsiderate. This is a business trip and they started it off as a nightmare. Horrible practice and damaging to Marriot's reputation.

Ok, where do I begin. When I walked in around 5:30pm on 10/9/23, I was greeted by the front desk staff, the young gentleman was very nice and friendly. I went to my room initially because the app said my electronic key was ready to use. Went to the 12th floor and nope, trek back down to the lobby and had to get a regular key. Frustrating to lug my stuff back downstairs. My room was really nice, size wise and they do clean it as well as possible but as all the reviews say, extremely outdated, needs everything replaced. What was really frustrating was the temperature of the water in the shower. Early in the morning, you turn on the water, you have to get in because you're on a time crunch. You stand there, sticking one arm at a time in the water and you're dying because it's so damn cold. By the time you get through most of your body, it finally warms up just in time to wash your hair. On my last morning there, I had a 7:20am flight so I was in that terrible cold shower earlier than I'd like to think about. Yes, I would run the water ahead of time as much as possible but come on! The hotel has potential, but they need to put some serious money into it. The hallway on the way to the elevators has some type of scented thing plugged in, I had to gag as I passed it everyday and wondered what needed to be covered up, scent wise. I've stayed at the Aria in Las Vegas, amazing smell when you walk in, they aren't trying to cover anything up, it's just a wonderful, stays with you and even provides a memory to reflect back on type of smell. Anyway, I was attending a conference. The room itself was fine, no issues there, however, each time we took a break to use the restroom down the hall by the restaurant, it was an adventure. We all laughed because you never knew which sink would leak out water and which would provide the soap. You also, typically had to use a roll of paper towel that sat on the counter that you had to rip off a piece to dry your hand. It was crazy. I would stay again if I absolutely had to, the convenience of attending my meeting and going up to my room during a lunch break was really nice. Sorry, I hate to give a negative review but maybe someone will listen and sink some money into this potential of a hotel. Nice employees though!