샤리스 호텔 부이 비엔

I had a online booking reservation but no rooms were available. The staff walked me down 10minutes to the sister hotel and room1 was dirty, showed me room2 was too small and no windows, room3 looked okay but the loud music at the club downstairs didnt stop until past 6am, could not sleep my entire stay. Strange stickers from other people were all over the bedsheets. No drinking water and no room cleaning, the housekeepers were not there.

I stayed here for a total of seven nights and the staff were super kind and chatty upon checking in. After realising that I was downgraded to a cheaper room despite paying more for another room, the front desk didn't want to accept any responsibility and blamed the booking service provider instead. On top of that, one morning at about 5 am a taxi driver went around the hotel knocking frantically on everyone's door looking for a customer who ran away without paying - I'm surprised the hotel doesn't even have basic security or even someone who can handle the situation. It could be that it's a new business (based on the number of reviews) so they still have their training wheels on.

The room is not too big but is enough for me and my sister to spend the night. The hallway that leads to the room is pretty smelly with the smell of damp carpet. There’re a lot of mosquitos in the room so make sure you have your bug spray with you. The staff are friendly and try to accommodate our requests such as asking for umbrellas, water bottles, etc. The closet has broken sliding doors so we couldn’t move it much, but we didn’t use it either so it was not a problem. It’s just funny to see the door fell off and almost hit my face. The room is clean, air-condition is really cold. Room is not soundproof so we hear a lot of noises, especially when it’s located in Bui Vien - the night street with a lot of bars and loud music every night, so consider this issue when booking the hotel if you don’t like noises. The hotel locates in a small alley so cars cannot access. It requires a little bit of walking but it was not far from the main street so it was okay. There are many restos and shops around, really convenient.

Doesn’t meet expectations