Hotel is OK at best. Prime location and beautiful building, but it's all show and no heart. Breakfast is a let-down and staff stops replenishing it hours before it ends. Cheap and tasteless bread rolls, limited choice, flaccid coffee - a range of disappointing quality choices extending to the cheap sparkling wine offered as a luxury finishing. Small hotel room with next to absent sound insulation. Bathroom was downright chilly, shower tepid at best. Staff is friendly but trained to courteously deny and deflect any demand which doesn't allow for extra charges.
This hotel is run by a management only interested in the bottom line, and is cutting all corners that do not endanger their 4* status. It deserves a team with passion for the hospitality business, in which case I wouldn't even mind paying more. As it stands, a disappointment if you expect a 4* treatment.