61생생 리뷰
오스페스 팔라시오 데 로스 파토스
그라나다|Granada Passion- La Despensa Selecta까지 거리: 0.35km
My husband and I went to this hotel during our honeymoon. It looked great online, with 5 star ratings. On our first night there, we had no hot water. There is a rainfall shower and a shower attachment in the bathtub. We spent the whole day outside and were looking forward to a shower. The water was cold int he rainfall shower and barely lukewarm in the bathtub. We called the front desk, and a man came by and said our options were either cold showers tonight or to shower in the spa. The next night, we requested a different room in which the showers were hot. We were then told it was a problem in the whole hotel and they were trying to find us a room. They gave us a handicap accessible room, which would have been fine except the toilet was in the shower. We requested a different room, and the hotel agent confirmed the water would be warm. I was very excited to have a shower, and I had 2 minutes of lukewarm water and then it was cold again. Granada was already wet and chilly, and this really dampened our stay. No refund or discount was offered. I didn’t have a warm shower the whole time I was there, which for a 5 star hotel is ridiculous.
