Arrival at the hotel reception we were met by a rude lady that after asking for our passports, stated we could pick up them up three hours later. Said she needed to put in our information. Returned three hours later, it was still not ready. Paid extra for an updated/deluxe room with terrace. We received a tired old room that was not clean and a shared terrace with three other rooms. Weather was warm and air-conditioning was turned off. Went to the front desk and she refused to turn it on, said she was cold. She then said we could just open up the patio doors. Well, couldn't do that without hearing other guests on the shared patio or smelling smoke from their cigarettes. There was also a smoke stack from the kitchen on our patio which we smelled constantly. Not to mention it was not safe to have doors open with other guests having access. What a bad experience, avoid this hotel!!!
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