팔레 세헤라자데 & 스파

사실 이 호텔은 정말 아름다운데, 이 호텔의 경영이 상대적으로 형편없고, 시설도 좀 오래됐고, 특히 엘리베이터 카펫이 너무 냄새가 심해요. 깨끗이 청소해 주세요. 그 외는 다 좋습니다.

호텔 위치는 아주 좋고, 시설은 조금 오래되었지만 전반적으로는 꽤 좋습니다!

This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!

건물과 장식은 숨 막힐 듯 아름다웠지만 서비스는 기대에 못 미쳤습니다. 저희는 커플 두 명을 포함해 7명이었는데, 방은 너무 좁고 습한 냄새가 났어요. 다른 커플 방은 침대 시트가 청소되지 않은 채 말라붙어 있었고, 수건과 가운도 깨끗하지 않았어요. 저희는 호텔 내 레스토랑에서 식사하기로 했는데, 저녁 식사가 너무 늦게 와서 직접 소고기 요리를 주문했는데, 양고기를 보내주더군요 (양고기 맛이 너무 강했고, 저는 양고기 알레르기가 있어요).

Palace in ruins This was a magnificent palace but today is a wreckage

Mixed Feelings – A Beautiful Place with Disappointing Service We stayed at Palais Sheherazade for two nights, and while the property itself has undeniable charm and beauty, our experience was far from smooth. The hotel is grand and filled with details—it almost feels like its own little city. But instead of feeling welcomed and guided, we felt lost and overwhelmed. Navigating the Medina is intimidating, especially when you don’t know your surroundings. We got lost trying to find our way back, and a group of teenage boys suddenly approached us. While they clearly wanted to "help" for money, the aggressive way they came at us felt threatening. What made things worse was the lack of support from the hotel. There were several staff members just standing around doing nothing, and despite us clearly voicing our safety concerns, no one offered assistance. A simple walk from a staff member could’ve made a big difference, but we were left to fend for ourselves. Our room was stunning—luxurious and well-decorated. However, the exterior of the hotel seemed neglected. Overgrown trees, lack of maintenance, and a general feeling that the place is resting on its former glory instead of living up to it. It feels like a lot of flash without the service to back it up. To top it off, we booked through a travel agency that set everything up, and we weren’t thrilled with their part either. In the end, we decided to cut our stay short and left after two nights. This place has potential, but there’s a serious gap between the presentation and the actual guest experience.