리아드 페스
17시간전 예약됨
Not what I had anticipated, hotel failed to pick me up at airport. Tried calling hotel 5 times and no one picked up the phone. Rather than owning their shortcoming, staff was not apologetic but rather rebuttalled and no service recovery was offered. Rooms needs good bit of preventive maintenance along with deep cleaning of bathroom as it was mold and mildew around the shower surround. Vanity Sink and shower were clogged up. Property has no ritual or tradition to welcome guest to their place or town. Very much transactional. During breakfast and dinner many other patron had service issues and kept calling managers so I am not the only person that experienced short coming from hotel on many occasions. Certainly the managers are not to been seen interacting with guest or team member at all but time they were out and about it seem like they were talking to team members in condescending manner. Team member in F&B and SPA were great and only reason we did not move to another hotels. We were approached by very senior above property executives of the company walking with manager who asked how was my stay, I informed him that hotel failed to pick me up at airport and his offer was simply sorry and I would look into this. There is nothing special about this place as it’s lacks empowered and properly coached team members. I paid $325 per night, would be willing to pay $725 but it only worth $150 at the best.
71생생 리뷰