Overall this resort was an enjoyable stay, but there’s SO much room for improvement still. Food: 2/5. No support for those with allergies or dietary requirements, and no information provided on dishes being served; very few options for vegetarians and vegans. Repetitive menus and all members of our party were ill on multiple occasions following meals at the buffet. Drinks: 2/5. Alcoholic drinks were very hit-and-miss and were made differently at the various bars or by different staff members (would recommend the lobby bar, however, the staff were particularly unfriendly here!). Would definitely avoid the wine unless you’re at the Italian restaurant, and avoid the gin from all bars. Room: 3/5. Limited attention to detail. Cleanliness left a lot to be desired. Things such as replenishing of towels / bath mats were inconsistent and for the entirety of our 12 day stay were given just 2 towels, despite being a party of 3. Water was not replaced in the fridge daily, however, there are many water points around the hotel grounds, so would advise bringing your own water container or buying one from the gift shop. Having said this, we were given everything that we asked for when we raised any queries with reception staff. The addition of a kettle and coffee station in the room would have make a huge difference, and even things like beers / Cola and Sprite etc. There’s a safety deposit box available in your room but it’s $3 per day, which seems a little unnecessary for an all inclusive resort. The balcony and shower flooded on many occasions, and our toilet leaked. It’s also worth pointing out that our balcony doors did not fully fit the door frame and didn’t lock - had we not been on the 5th floor, this may have posed a great security risk for us that we wouldn’t have been comfortable with. Partial sea view’ rooms are VERY partial sea view. Staff: 3/5 - some were friendly and went above and beyond, some really weren’t that friendly at all and made it very uncomfortable to ask for anything. We also found ourselves feeling uncomfortable around some male staff following inappropriate comments and harassment on occasion. Language is a definite barrier. Gym: The onsite gym is basic but is well kept and clean. Plenty of free weights and machines for everyone to use. It was never overly crowded and the staff seemed happy to help whenever asked. Helpful that there are bottles of water and towels available to use. A few areas of improvement: 1. The gym opens from 7:30am but I think it could do with being an hour earlier to avoid the heat and to have more time to go to breakfast (which also starts from 7:30am) 2. The indoor section of the gym (where the treadmills, bikes etc are) does not have air conditioning or any fans so it gets very stuffy in there. At very least, they could improve it by placing another big fan (of which they have two in the outdoor section) to help with air flow in there. Entertainment: 3/5 - certainly a quieter hotel. All enter
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