세부 Paradise Village Chapel 근처 호텔

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

We had a late and delayed flight but grateful the van (free airport shuttle) waited for us. The lobby was simple & check-in was easy. Before going up to our room, they asked us to get the amenities we need (dental kits, shaving kits & combs). We stayed at the Twin C Room, it has a big ref, kitchen sink, tv, microwave, dining table & chairs & 2 big beds. The bathroom was like the ones in Japan, compact & small. There were no cabinets too. The beds were comfortable to sleep on & the ac was working well. Breakfast was served in what was like a cafeteria hall, it was supposed to be plated but it was served buffet style, breakfast menu was simple. It changes everyday. Location of the hotel is superb & convenient because its connected to J Centre Mall and there were pharmacies, banks, convenience stores & a spa nearby. Happy to have our massage there. The hotel was also beside the Skywater theme park but unfortunately it was indefinitely closed. Checkout was easy too. They allowed us to leave our luggage because we have a late flight, we just came back for it. We weren’t able to avail of the free shuttle going back to the airport because we weren’t able to book a day before (it’s not automatic even if they have your flight information), good thing we have relatives to bring us to the airport. Overall, price was reasonable and we had a nice & comfortable stay here.

세부에서 제일 가성비 좋은 호텔이에요! 직원들 친절하고 넘 좋은 추억 만들었어요. 밤늦게 호텔도착했는데 프런트 직원도 반갑게 반겨줍니다.

1박 3,400엔으로 연박했습니다! 아침 밥은 6:00am~6:00pm까지 먹을 수 있고, 아침 일찍 출발한다고 전하면 샌드위치로 해 5:00am에 준비해 주었습니다. 음료도 붙어있었습니다. 뜨거운 물은 나오고 물은 음료 무제한, YouTube도 무제한, Wi-Fi도 연결 좋다! 최고군요! 나는 로컬 호텔을 좋아하기 때문에 고급을 좋아하는 사람에게는 적합하지 않을 수 있습니다. 직원은 너무 친절합니다! 미소, 상냥함, 온도감, 모두 갖추어져 있습니다.

룸 크기는 작지만 매우 청결하고 와이파이 속도도 빠릅니다. 프런트 직원분들도 친절하셨고, 조식도 무난하게 괜찮았어요. 아쉬웠던 점은 첫째, 룸에 드라이기가 없어서 별도 요청 후 받아야 했습니다. 둘째, 룸에 와이파이도 있고 스마트 tv도 있지만 스마트 tv에 와이파이 접속 시 게스트코드를 입력해야 하는데 리모컨에 입력할 수 있는 버튼이 없습니다,,ㅋㅋㅋ 😅 화면에서도 키보드를 띄울 수 없구요 그래서 시청할 수 없습니다,, 그 외에는 사실 방이 깔끔해서인지 크게 불편하진 않았습니다. 무난무난 괜찮은 것 같아요

저는 친구와 함께 4일 3박을 묵었는데 지금까지 아주 좋았습니다. 특히 룸서비스를 요청하거나 음식을 주문할 때마다 매우 친절하게 응대해 주었습니다. 음식은 정말 맛있었고 특히 돼지고기 시니강은 정말 맛있었고 가격만큼의 가치가 있었습니다. 양이 많고 크다고 하면 4~6명이 먹기에 적당합니다. 그 당시에는 중요한 일에 정신이 팔려 있어서 객실 사진을 찍는 것을 생각하지 못한 것이 죄송합니다.

I was looking for a hotel near the airport and near the grocery and restaurants during a recent trip to Cebu. My usual stay had a big price increase and since it was far from the airport, I tried looking for a new hotel. I used to stay at other hotels near Felicity and thought that the prices were a bit steep for hotels without pools. I chanced on them while browsing Google Maps and gave them a call. It's good that they had a vacancy and so I made my way from the client site to the hotel. I was pleasantly surprised with the bright lobby. The single room, though, had a weird layout with the sink just behind the door but not inside the bathroom. Still it was value for money because it had hot and cold water, a cool air conditioner, a refrigerator, a flat screen TV and clean sheets. Since it was just beside the highway, I expected to hear scooters darting across. Well, most of the noise came from fellow guests walking through the corridors after making bar crawls, I guess. Aside from that, the hotel is great value for money. I'm looking forward to staying with them in future trips.

The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.

We had the pleasure to eat at Belmont Cafe. It was an exceptional experience and the service was second to none. From the greeting upon entry to the quality of food and the attentiveness we received, the entire time was incredible. We had the four cheese pizza, fresh lumpia, Laing and other items. The food was beyond delicious and can’t wait to taste more dishes in the future. We want to give special recognition for Chef Ri, she checked on us to make sure we enjoyed the food, a rare thing and much appreciated. Special recognition as well to our server Michael, he went above and beyond to make our visit memorable and was one of the most attentive I have seen, he provided the highest quality of service and others in the future will have a hard time matching his skills. Thank you for all you did to make our dinner one we will not forget.

Crimson Mactan went above and beyond to make us feel at home. The staff was warm, courteous, attentive and quick to respond. Breakfast spread was incredible, props to the head chef who made sure everything that comes out of the kitchen is of quality. We chose Crimson as our wedding venue and while it rained during our reception, the whole team was quick to respond to transfer everyone to the ballroom to keep the party going! They were also generous enough to hold a foam pool party for us the day after the wedding. The premises were clean and beautiful, rooms are cozy... we have no regrets with holding the best day of our lives at Crimson Mactan!