세부 Fuente Osmena 근처 호텔

Bad service I will definitely NOT recomment at all. We have booked ahead and they told us the rate wil not change at all. We would understand if they have informed us but we kept asking them and they said no the rate will stay as long you will pay the deposit which we paid right away. Now the person we talked to Ms Shayne has resign they wont honor the rate even we have the emailed but the other person Ms Jessica is still working at Bayfront Hotel Capitol, hasn't informed us at all at least we will know. Money is not an issue here, we were so frustrated about their communication and their service all they want is Money not the service. I even called ma y times but still the reception hasn't informed me at all. We have booked a room with kitchenette and there is stove but no pot to use or any basic things. Like what will I use then?! If you asked extra blanket/pillow/towel they want more money, which you have to pay more. This is why PHILIPPINES has a bad review at all I was looking forward as my friend recommended me to stay here but I should have listen to my GUTS then not to stay here but giving the benefits of the doubt. But I was right then. You don't want to stay here, you can stay at Cebu Parklane hotel and Radisson they have a good service and your money you paid for is worth it.

최대한 세부시티 내 이동이 편한 곳으로 찾다가 퀘스트호텔 예약했어요! 만4세, 만6세 두 자녀와 함께 디럭스룸 예약했는데 엑스트라베드 무료로 추가가능했고(만6세 자녀 침대) 만4세 자녀는 엄마 아빠와 함께 큰 침대 사용했어요. 저는 카펫바닥을 워낙 싫어하는데 카펫바닥이 아닌 타일바닥이라서 마음이 편했어요! 어차피 실내 호텔안에서 지내는 시간이 짧아서 방 사이즈는 작긴 하지만 지내기 충분했어요! 친절도는 어느 호텔 못지않게 최고입니다. 퀘스트 조식도 맛있었고요, 가격도 만족하고요. 한번쯤은 수영장 다녀오기도 괜찮고요. 별 5개 충분합니다, 잘 지내다 갑니다! I Love CEBU&Quest hotel👍

체크인까지는 좋았어요. 냉장고보고 놀랐어요.가득 야채가 들어있어서. 이불이 눅눅해요. 곰팡이 냄새나요. 조식은 식빵.계란만 먹었어요. 위치는 길2개 건너면 몰이에요. 친절한직원과 아닌 직원. 택시 잡아줘서 탔는데 200페소거리를 1000페소달래요. 도어맨이 택시 좋았냐고 물어보더니.바가지라고했더니 넌 부자라서 괞찬타네요ㅎㅎ 가격은 싼데..위치도. 이정도면..좋아요. 더블.싱글 이라서 가족이3명이면 좋아요.

아알랴몰 가실거라면 추천드립니다 바로 옆이라서 정말 편했고 방청결, 수압, 조식, 친절도 다 너무 좋았습니다 다만 침대는 가로로 넓은형이라서 184cm가 쓰기엔 세로로 너무 딱맞았었습니다 흡연자들은 수영장 구석에 흡연구역이 있어서 왔다갔다 번거로울수 있습니다

처음에는 파트너와 나는 며칠 동안 호텔에 있었고 서비스는 훌륭했습니다. 그 다음 우리는 며칠 동안 세부 시티 밖에서 여행을 계획했습니다. 우리는 Quest에도 아파트가 있다고 들었습니다. 그래서 우리는 우리가 돌아올 때 9 일 동안 아파트를 임대하는 것에 대해 비즈니스 사무실의 직원과 이야기했습니다. 아파트는 넓고 깨끗하며 편안했습니다. 하우스 키핑 직원은 즐겁고 매우 수용 적이었습니다. 사실, 비즈니스 사무실에서 프론트 데스크, 웨이터, 도어맨, 하우스 키핑 등 모든 사람과의 전체 경험은 모두 긍정적이었습니다. 우리가 세부에 다시 돌아간다면 그렇게 하고자 하는 것처럼 퀘스트 레지던스를 확실히 목록의 맨 위에 놓을 것입니다.

우리는 Summit Galleria Cebu에서 즐거운 시간을 보냈습니다. 우리 아들은 우리 방을 너무 좋아해서 우리가 나갈 때마다 바로 돌아가고 싶어했습니다. (+) 매우 넓습니다. 편안한 침대와 베개. 체육관과 실내 수영장을 갖춘 뷔페 식 아침 식사가 좋았고 선택의 폭이 넓었습니다. 깨끗한 직원들은 정중하고 세심함 쇼핑몰과 연결됨

리뷰를 꼭 남기게 만드는 최고의 호텔입니다. 제일 먼저 리셉션직원Jun의 친절함에 감동 한번받고 시작하며, 어느곳을 지나가더라도 직원들이 먼저 환하게 친절하게 인사해주는것에 두번 감동~객실 또한 깔끔하게 정돈되어있으며 방문을 열자마자 느끼는 시원함에 세번감동~ 조식먹을때도 직원들의 세심한 관심과 배려에 연속 감동^^ 특히나 SM city mall과 연결된 문에서 일하는 경비원이 있는데 세부에서 제일 환한 미소로 항상 인사하며 마주칠때마다 항상 기분좋게 합니다. 또한 아이동반 고객의 유모차도 먼저 챙겨서 옮겨주는 센스가 감동적입니다. 모든게 완벽했던 호텔로 다음번에도 재방문하고 싶은 호텔입니다.

세부에서 제일 가성비 좋은 호텔이에요! 직원들 친절하고 넘 좋은 추억 만들었어요. 밤늦게 호텔도착했는데 프런트 직원도 반갑게 반겨줍니다.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.