칼스태트 2성급 호텔

We were at this hotel for one night. There was a power failure which affected the hotel, and of course, this was not the hotel's fault, although it did result in inconvenience and discomfort to our stay. In addition, some guests were having a noisy party just outside the front entrance which was loud enough to keep me awake in the middle of the night -- our room was a few floors up overlooking the party. I felt that we deserved either compensation or credit for a future stay at a Hilton property, so I went to speak to the manager in the morning. However, there was a long line of people waiting to complain to the manager, and we had to leave, so I didn't get to speak with him. I subsequently emailed the manager 3 times to ask for compensation and he never replied. I called 5 times and the manager was supposedly never there. Finally, I spoke to the assistant manager. He listened attentively assured me that someone would get back to me. That was two weeks ago. I am very disappointed in this poor customer service and unprofessional behavior of their managerial staff.

이곳에서 2박을 묵었는데 객실, 시설, 서비스 모두 만족스럽습니다. 직원들은 매우 친절했고 프린터를 포함한 모든 문제를 기꺼이 해결해주었습니다.

우리의 체류에 매우 만족합니다 :)

가장 큰 문제는 독립 난방을 끌 수 없어 밤에 매우 시끄럽다는 것입니다. 밤새 잠을 잘 못잤고 매우 고문받았습니다. 또 다른 문제는 교통이 편리하지 않다는 것입니다. 항구 당국 버스 터미널 버스 허브에서 픽업 지점을 찾아 자동 매표기 또는 앱을 사용하여 장거리 버스 티켓을 구입하는 방법을 배워야합니다 (그러나 열차는 꽤 밀집되어 있습니다). 또는 택시를 타려면 50 달러 이상을 쓰십시오. 이 두 가지 사항에 신경 쓰지 않는다면이 호텔에는 단점이 없습니다.