I stayed with my girlfriend for six nights at this hotel. The location was quite nice, less than 10min walk from Bristol Temple Meads station and also 10 min walk to the mall (city centre). The ground floor and room were clean, we were so satisfied. For the service, the hotel receptionist was friendly, and the service was great, but the room cleaners sometimes did not clean our room even if we hung the ”please clean our room” card on the door. For the facilities, they have a restaurant and bar on the ground floor, and you can order your food and have them in your room as well. In our room, we have almost all the items we need such as hair dryers and irons, huge screen TV, shampoo, body wash etc. The only thing we had an issue is our fridge. From the first day, they had a light on and clean, but the inside of it wasn't cold. We asked to sort out this problem, but they don't have any replacement fridge and they said they could keep our food in their fridge in the restaurant and give us when we need it. We decided to buy non-refrigerated items or buy refreigietd items every night and have them until next day morning. The cleaners' service and fridge in our room were disappointing points, but other than that it was great to stay at this hotel.
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