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I recently had the pleasure of having my parents stay at this incredible hotel, and I must say, their experience was absolutely exceptional! From the moment they arrived, they were treated to five-star magic with impeccable service, helpfulness, and reliability. The staff were friendly, attentive, and went above and beyond to make their stay unforgettable. Their room was absolutely beautiful, clean and what a breathtaking view of the ocean! Truly amazing and relaxing stay - a home away from home in an abundance of excellence! The sound of the ocean and balcony view was one of many highlights that made this stay truly unforgettable! The food was exquisite, with dinner and breakfast being another highlight of their stay. But what truly made their experience special was the attention to detail and the way the hotel celebrated their anniversary in grandeur. The gifts, chocolates, flowers, and balloons were a lovely touch that made the occasion truly unforgettable. My parents were blown away by the hotel's excellence and the staff's dedication to providing a memorable experience. They left with lifelong memories and can't wait to return. I highly recommend this hotel to anyone looking for a luxurious and unforgettable stay. Five stars isn't enough – this hotel deserves a glowing review!

A very good hotel to stay in when you are in durban .surrounded by nice resrurant and close to the mall I Had one of the best breakfast buffet and they make the best currys

”This place was an absolute gem! The room was spotless and spacious, and the bed was incredibly comfortable. The staff were so welcoming and helpful, always ready with a smile. The breakfast buffet was delicious with a huge variety of options. We had an amazing time and would definitely recommend it.”

A good place to be with a beautiful view.... ”The View” as its name . Closer to a shopping complex , gas station, 5min drive to the beach, closer to the beach there also restaurantswhere you can dine whole having the beach view, Toti Beach. its also closer to galleria Mall. The place is too steep so be ready for that... Their food is delicious, we had dinner there at their restaurant called Giorgios but its expensive I must say. Not sure about their breakfast and lunch though. Staff and reception is just ok. I had requested them to add a crib bed for a child and upon arrival they told us that the storeroom is closed because we arrived at 6pm so it's too late. We then asked them to give us atleast a bedsheets or any linen so we can make a plan for our son, they said ok but never pitched , nothin, not even getting back to us to say what could be the matter. We asked again the following day, they took four hours to bring a bedsheets. Bottom line is if you have a child do not, I repeat DO NOT book that place because they will lie straight to your face saying they could not reach you since you booked via an APP. I'm not sure whetherI want to talk about their kitchen in the rooms. You will have to call them now and again to bring things and they take 3 to 4hours just for a simple thing like a spoon. One thing I can say is they don't listen and listening means you respect your business and your clients I flew from overseas to rest and have a good time and have treat ourselves since they have a spar but I ended up canceling my plans for a spa because I didn't want additional dissapointments. The rest I don't even want to mention...and that is my experience after paying so much Money and looking forward to a good vacation 😌 BUT...

The royal palms staff is always first class from the front desk, Bar Mr Charles to housekeeping. The rooms is always clean and very comfortable. I will always look to book if they are available when i am in Durban.

Beautiful hotel and great food. The bed was very comfortable and the staff very friendly. I would recommend this for business or leisure. There is a desk to do work if needed and also reception is quite quick with requests. We had made a last minute booking but they were able to assist instantly. When calling call a few times because the hotel does take a long time before answering they phone, I had to call over 4 times to get through to the hotel.

The hotel had no fridge and water I requested for a fridge but never got one yet I was staying there for 5days I needed to put water, juice and yoghurts they ended up going bad

Very average service received. Room service closes at 11pm!!! Why offer it then? At least 2am gives you a chance should you miss the normal restaurants that close at around 11pm. Sad that a simple request for X2 decent size glasses and some ice can't be followed or done at 11:30pm... Instead I received 1 glass and absolutely no mention of the ice... It's the little things that make the stay enjoyable.

The hotel is well located, with easy access to the beach. Unfortunately the room itself was very small, especially for the price being charged. Breakfast was also limited. Service at the hotel was good though. Good food available 24/7 via room service. Had an amazing mutton bunny at 1am that really hit the spot!!!

The service was great. they must supply guests with enough towels for example if you booked for 2people they must bring two towels not one and also put mat on bathroom.